Compare Bold360 vs EasyVista
See this
comparison of Bold360 vs. EasyVista
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. EasyVista rates 3.9/5 stars with 76 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote Annual concurrent licenses
 
Plus
Request a Quote Annual concurrent licenses
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
EasyVista
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.1
Ease of Use
Ease of Use
5.6
6.9
Ease of Setup
Ease of Setup
6.7
7.1
Ease of Admin
Ease of Admin
5.8
7.5
Quality of Support
Quality of Support
6.1
7.7
Ease of Doing Business With
Ease of Doing Business With
6.7
8.1
Product Direction (% positive)
Product Direction (% positive)
3.7
7.7
Meets Requirements
Bold360
6.7
EasyVista
8.1
Ease of Use
Bold360
5.6
EasyVista
6.9
Ease of Setup
Bold360
6.7
EasyVista
7.1
Ease of Admin
Bold360
5.8
EasyVista
7.5
Quality of Support
Bold360
6.1
EasyVista
7.7
Ease of Doing Business With
Bold360
6.7
EasyVista
8.1
Product Direction (% positive)
Bold360
3.7
EasyVista
7.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
EasyVista
Not enough data available
Searchable Articles
Bold360
Not enough data available
EasyVista
Not enough data available
Community Forums
Bold360
Not enough data available
EasyVista
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
EasyVista
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
EasyVista
6.3
Forum to Reponse
Bold360
Not enough data available
EasyVista
Not enough data available
Tickets and Tagging
Bold360
Not enough data available
EasyVista
6.2
Live Chat
Bold360
Not enough data available
EasyVista
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
7.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
65.8%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
EasyVista
Small-Business
7.9%
Mid-Market
26.3%
Enterprise
65.8%

Reviewers' Industry

 
Telecommunications
35.3%
Higher Education
14.3%
 
Sporting Goods
11.8%
Information Technology and Services
9.9%
 
Insurance
11.8%
Hospital & Health Care
7.7%
 
Accounting
11.8%
Insurance
6.6%
 
Retail
5.9%
Government Administration
5.5%
 
Other
23.5%
Other
56.0%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
EasyVista
Higher Education
14.3%
Information Technology and Services
9.9%
Hospital & Health Care
7.7%
Insurance
6.6%
Government Administration
5.5%
Other
56.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

EasyVista
Most Helpful Favorable Review
Benoit T.
Administrator

- Easy to configure and personnalize. - Fast deployment cycle on new features (very agile) - Very reliable - Great new front end with Service Apps - Very adaptable to our needs - Does not require any coding or programming knowledge - Very powerfull...

Most Helpful Critical Review
G2 Crowd User

I would love for them to invest more in their REST Services. We have many integrations and have had some struggles due to their maturity with REST.

Screenshots

 
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Videos

 No videos provided

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Bold360
No videos provided
EasyVista

EasyVista helps 6 million connected users worldwide power a new way of work that frees them from the complexities of IT Service Management.

Downloads

 No downloads provided
Bold360
No downloads provided
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