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Compare Bold360 vs Freshdesk

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comparison of Bold360 vs. Freshdesk
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Freshdesk rates 4.4/5 stars with 1,924 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.6
(Based on 1,782 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.9
(Based on 1,792 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.8
(Based on 1,338 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.0
(Based on 1,729 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 1,272 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.8
(Based on 1,777 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
54.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
10.3%
 
Telecommunications
35.3%
Information Technology and Services
20.7%
 
Sporting Goods
11.8%
Computer Software
14.3%
 
Insurance
11.8%
Internet
6.0%
 
Accounting
11.8%
Education Management
3.7%
 
Retail
5.9%
E-Learning
3.4%
 
Other
23.5%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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Kate from G2 Crowd

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