Compare Bold360 vs Freshdesk

See this comparison of Bold360 vs. Freshdesk based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Freshdesk rates 4.4/5 stars with 1535 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 1435 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.9
(Based on 1445 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.7
(Based on 1098 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.8
(Based on 1118 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.1
(Based on 1395 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
(Based on 1065 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.9
(Based on 1431 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
55.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
34.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
9.7%
 
Telecommunications
35.7%
Information Technology and Services
20.6%
 
Insurance
14.3%
Computer Software
14.8%
 
Sporting Goods
14.3%
Internet
6.5%
 
Information Technology and Services
7.1%
E-Learning
3.9%
 
Marketing and Advertising
7.1%
Education Management
3.7%
 
Other
21.4%
Other
50.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

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Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

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John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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Kate from G2 Crowd

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