Compare Bold360 vs Freshdesk

See this comparison of Bold360 vs. Freshdesk based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Freshdesk rates 4.4/5 stars with 1737 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
Blossom
$19 / agent / month billed annually
 
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 1589 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.9
(Based on 1599 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.7
(Based on 1220 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.8
(Based on 1249 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.1
(Based on 1548 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
(Based on 1190 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.8
(Based on 1584 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
55.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
34.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
9.4%
 
Telecommunications
35.7%
Information Technology and Services
20.2%
 
Insurance
14.3%
Computer Software
15.0%
 
Sporting Goods
14.3%
Internet
6.3%
 
Information Technology and Services
7.1%
Education Management
3.6%
 
Marketing and Advertising
7.1%
E-Learning
3.5%
 
Other
21.4%
Other
51.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
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