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Compare Bold360 vs GrooveHQ

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comparison of Bold360 vs. GrooveHQ
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. GrooveHQ rates 4.2/5 stars with 29 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Groove Free
$0 user/month
 
Plus
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Groove Plus
$15 user/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.0
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.0
(Based on 26 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.3
(Based on 13 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.3
(Based on 13 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.6
(Based on 24 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.1
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.2
(Based on 26 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
78.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
0.0%
 
Telecommunications
35.3%
Computer Software
27.3%
 
Sporting Goods
11.8%
Internet
11.4%
 
Insurance
11.8%
Fund-Raising
6.8%
 
Accounting
11.8%
Marketing and Advertising
4.5%
 
Retail
5.9%
Management Consulting
4.5%
 
Other
23.5%
Other
45.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Andrea C.
User in Events Services

The team at Groove is very intentional about their tool and very generous with their insights. The tool itself is very easy to use, has great features and a clean look. I love the different mail boxes, snooze feature, canned responses, ability to change...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Gagandeep Singh S.
Administrator in Think Tanks

Support is a big challenge, everything for the last 2 years that I hear for the team is - it will be done, it is being done. 2 Years back they promised an iOS Application - it is still not there, yes now it's mobile browser friendly - but it is nearly...

 
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Kate from G2 Crowd

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