Compare Bold360 vs Groove

See this

comparison of Bold360 vs. Groove
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Groove rates 4.2/5 stars with 29 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Groove Free
$0 user/month
 
Plus
Request a Quote Annual concurrent licenses
Groove Plus
$15 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.0
(Based on 26 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.0
(Based on 26 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.3
(Based on 13 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.3
(Based on 13 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.6
(Based on 24 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.1
(Based on 12 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
7.2
(Based on 26 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
78.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
21.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
0.0%
 
Telecommunications
35.7%
Computer Software
27.3%
 
Insurance
14.3%
Internet
11.4%
 
Sporting Goods
14.3%
Fund-Raising
6.8%
 
Information Technology and Services
7.1%
Consumer Goods
4.5%
 
Marketing and Advertising
7.1%
Executive Office
4.5%
 
Other
21.4%
Other
45.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Information Services

Simple to integrate; clean interface; tight Gmail integration

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 Crowd User in Management Consulting

Sometimes emails get lost if they are assigned to a person and category without its own folder

 
 No screenshots provided.
Ask Bold360 a QuestionContact Bold360Request More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.