Compare Bold360 vs HappyFox
See this
comparison of Bold360 vs. HappyFox
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. HappyFox rates 4.6/5 stars with 110 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Mighty
$29
per staff / month
 
Plus
Request a Quote
Annual concurrent licenses
Fantastic
$49
per staff / month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.9
Ease of Use
Ease of Use
6.0
9.3
Ease of Setup
Ease of Setup
6.7
8.9
Ease of Admin
Ease of Admin
5.8
9.1
Quality of Support
Quality of Support
6.5
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
Product Direction (% positive)
Product Direction (% positive)
4.2
9.3
Meets Requirements
Bold360
6.9
HappyFox
8.9
Ease of Use
Bold360
6.0
HappyFox
9.3
Ease of Setup
Bold360
6.7
HappyFox
8.9
Ease of Admin
Bold360
5.8
HappyFox
9.1
Quality of Support
Bold360
6.5
HappyFox
9.2
Ease of Doing Business With
Bold360
6.7
HappyFox
9.3
Product Direction (% positive)
Bold360
4.2
HappyFox
9.3

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
HappyFox
8.5
Searchable Articles
Bold360
Not enough data available
HappyFox
8.8
Community Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Communication
Pop-up Chat
Bold360
Not enough data available
HappyFox
8.7
Notifications
Bold360
Not enough data available
HappyFox
9.0
Targeted Emails
Bold360
Not enough data available
HappyFox
7.3
In-App Messaging
Bold360
Not enough data available
HappyFox
9.2
Interaction
Web Portals
Bold360
Not enough data available
HappyFox
7.2
Forum to Reponse
Bold360
Not enough data available
HappyFox
8.1
Tickets and Tagging
Bold360
Not enough data available
HappyFox
9.3
Live Chat
Bold360
Not enough data available
HappyFox
8.1
Internal Use
Customization
Bold360
Not enough data available
HappyFox
8.3
Conversation Archiving
Bold360
Not enough data available
HappyFox
7.6
Lead Development
Bold360
Not enough data available
HappyFox
8.3
Knowledge Base
Bold360
Not enough data available
HappyFox
8.0
Team Inbox
Bold360
Not enough data available
HappyFox
8.3
Customer Profiles
Bold360
Not enough data available
HappyFox
8.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
15.5%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.1%
 
Sporting Goods
11.1%
Computer Software
12.2%
 
Insurance
11.1%
Higher Education
6.4%
 
Accounting
11.1%
Real Estate
3.8%
 
Retail
5.6%
Education Management
3.8%
 
Other
27.8%
Other
59.6%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Screenshots

 
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