Compare Bold360, HappyFox, and Kayako

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Bold360
HappyFox
Optimized for quick response
Kayako
Optimized for quick response
Add Product
remove product
Bold360
Bold360
2.7
Based on 14 reviews
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
remove product
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
Mighty
$29 per staff / month
Inbox
$15 /agent/month
 
Plus
Request a Quote Annual concurrent licenses
Fantastic
$49 per staff / month
Growth
$30 /agent/month
 
Enterprise
$69 per staff / month
Scale
$60 /agent/month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.0
(Based on 104 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.4
(Based on 104 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 81 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.2
(Based on 80 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.3
(Based on 99 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 77 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.4
(Based on 106 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
46.4%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
38.1%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
15.5%
7.2%
 
Telecommunications
35.3%
Information Technology and Services
14.1%
Information Technology and Services
23.7%
 
Sporting Goods
11.8%
Computer Software
12.2%
Computer Software
17.4%
 
Insurance
11.8%
Higher Education
6.4%
Telecommunications
7.2%
 
Accounting
11.8%
Real Estate
3.8%
Internet
5.3%
 
Retail
5.9%
Education Management
3.8%
Marketing and Advertising
3.9%
 
Other
23.5%
Other
59.6%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

 No downloads provided.No downloads provided.
Ask Bold360 a QuestionContact Bold360Ask HappyFox a QuestionContact HappyFoxAsk Kayako a QuestionContact Kayako
Kate from G2 Crowd

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