Compare Bold360, HappyFox, and Zendesk Support

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Mighty
$29
per staff / month
Essential
$5
/month
 
Plus
Request a Quote
Annual concurrent licenses
Fantastic
$49
per staff / month
Team
$19
/month
 
Enterprise
$69
per staff / month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.9
8.6
Ease of Use
Ease of Use
6.0
9.3
8.6
Ease of Setup
Ease of Setup
6.7
8.9
8.2
Ease of Admin
Ease of Admin
5.8
9.1
8.3
Quality of Support
Quality of Support
6.5
9.2
8.4
Ease of Doing Business With
Ease of Doing Business With
6.7
9.3
8.4
Product Direction (% positive)
Product Direction (% positive)
4.2
9.3
7.6
Meets Requirements
Bold360
6.9
HappyFox
8.9
Zendesk Support
8.6
Ease of Use
Bold360
6.0
HappyFox
9.3
Zendesk Support
8.6
Ease of Setup
Bold360
6.7
HappyFox
8.9
Zendesk Support
8.2
Ease of Admin
Bold360
5.8
HappyFox
9.1
Zendesk Support
8.3
Quality of Support
Bold360
6.5
HappyFox
9.2
Zendesk Support
8.4
Ease of Doing Business With
Bold360
6.7
HappyFox
9.3
Zendesk Support
8.4
Product Direction (% positive)
Bold360
4.2
HappyFox
9.3
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
HappyFox
8.5
Zendesk Support
8.6
Searchable Articles
Bold360
Not enough data available
HappyFox
8.8
Zendesk Support
8.6
Community Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.2
Interactive FAQs & Forums
Bold360
Not enough data available
HappyFox
Not enough data available
Zendesk Support
8.2
Interaction
Web Portals
Bold360
Not enough data available
HappyFox
7.2
Zendesk Support
8.6
Forum to Reponse
Bold360
Not enough data available
HappyFox
8.1
Zendesk Support
8.5
Tickets and Tagging
Bold360
Not enough data available
HappyFox
9.3
Zendesk Support
8.9
Live Chat
Bold360
Not enough data available
HappyFox
8.1
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
46.4%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
38.1%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
15.5%
16.3%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
14.1%
Computer Software
17.9%
 
Sporting Goods
11.1%
Computer Software
12.2%
Information Technology and Services
15.3%
 
Insurance
11.1%
Higher Education
6.4%
Internet
10.3%
 
Accounting
11.1%
Real Estate
3.8%
Marketing and Advertising
4.9%
 
Retail
5.6%
Education Management
3.8%
Telecommunications
3.3%
 
Other
27.8%
Other
59.6%
Other
48.3%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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