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Compare Bold360 vs Help Scout

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comparison of Bold360 vs. Help Scout
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. Help Scout rates 4.3/5 stars with 122 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Basic
$8 user/month
 
Plus
Request a Quote Annual concurrent licenses
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.6
(Based on 113 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.2
(Based on 113 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.0
(Based on 113 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
61.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
2.6%
 
Telecommunications
40.0%
Computer Software
23.6%
 
Sporting Goods
13.3%
Internet
20.4%
 
Insurance
13.3%
Information Technology and Services
8.3%
 
Retail
6.7%
Marketing and Advertising
6.4%
 
Marketing and Advertising
6.7%
E-Learning
4.5%
 
Other
20.0%
Other
36.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
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Kate from G2 Crowd

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