Compare Bold360 vs Help Scout

See this comparison of Bold360 vs. Help Scout based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Help Scout rates 4.5/5 stars with 91 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Basic
$8 user/month
 
Plus
Request a Quote Annual concurrent licenses
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.7
(Based on 84 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.5
(Based on 84 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 40 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.0
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.1
(Based on 74 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.5
(Based on 84 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
72.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
25.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
2.3%
 
Telecommunications
35.7%
Computer Software
23.7%
 
Insurance
14.3%
Internet
22.8%
 
Sporting Goods
14.3%
Information Technology and Services
7.9%
 
Information Technology and Services
7.1%
Marketing and Advertising
6.1%
 
Marketing and Advertising
7.1%
E-Learning
4.4%
 
Other
21.4%
Other
35.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

It works for our company. The installation process is easy.

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Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 Crowd User

- Hundreds of bugs never get fixed. Bad support

 
Ask Bold360 a QuestionContact Bold360Ask Help Scout a QuestionContact Help Scout
Kate avatar
Kate from G2 Crowd

Need help?

I can help.