Compare Bold360 vs Help Scout
See this
comparison of Bold360 vs. Help Scout
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Help Scout rates 4.3/5 stars with 136 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Basic
$8
user/month
 
Plus
Request a Quote
Annual concurrent licenses
Standard
$15
user/month
 
Plus
$27
user/month
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.4
Ease of Use
Ease of Use
6.0
9.2
Ease of Setup
Ease of Setup
6.7
8.8
Ease of Admin
Ease of Admin
5.8
8.8
Quality of Support
Quality of Support
6.5
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
9.0
Product Direction (% positive)
Product Direction (% positive)
4.2
7.8
Meets Requirements
Bold360
6.9
Help Scout
8.4
Ease of Use
Bold360
6.0
Help Scout
9.2
Ease of Setup
Bold360
6.7
Help Scout
8.8
Ease of Admin
Bold360
5.8
Help Scout
8.8
Quality of Support
Bold360
6.5
Help Scout
8.8
Ease of Doing Business With
Bold360
6.7
Help Scout
9.0
Product Direction (% positive)
Bold360
4.2
Help Scout
7.8

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Help Scout
8.7
Searchable Articles
Bold360
Not enough data available
Help Scout
7.9
Community Forums
Bold360
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
Help Scout
8.1
Interaction
Web Portals
Bold360
Not enough data available
Help Scout
8.8
Forum to Reponse
Bold360
Not enough data available
Help Scout
8.0
Tickets and Tagging
Bold360
Not enough data available
Help Scout
8.6
Live Chat
Bold360
Not enough data available
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
56.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
3.1%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Help Scout
Small-Business
56.9%
Mid-Market
40.0%
Enterprise
3.1%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
22.4%
 
Sporting Goods
11.1%
Internet
18.8%
 
Insurance
11.1%
Information Technology and Services
8.2%
 
Accounting
11.1%
Marketing and Advertising
5.9%
 
Retail
5.6%
Hospital & Health Care
4.7%
 
Other
27.8%
Other
40.0%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Help Scout
Computer Software
22.4%
Internet
18.8%
Information Technology and Services
8.2%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
40.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

Screenshots

 
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