Compare Bold360 vs Help Scout

See this comparison of Bold360 vs. Help Scout based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Help Scout rates 4.4/5 stars with 100 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Basic
$8 user/month
 
Plus
Request a Quote Annual concurrent licenses
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 93 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.4
(Based on 93 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 43 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.0
(Based on 44 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.1
(Based on 80 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.2
(Based on 93 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
70.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
26.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
3.2%
 
Telecommunications
35.7%
Computer Software
23.4%
 
Insurance
14.3%
Internet
21.9%
 
Sporting Goods
14.3%
Information Technology and Services
8.6%
 
Information Technology and Services
7.1%
Marketing and Advertising
7.0%
 
Marketing and Advertising
7.1%
E-Learning
3.9%
 
Other
21.4%
Other
35.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Telecommunications

BoldChat is simple and effective product. I use it only a daily basis and it gets the job done for what I need it to.

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

Kelsey S.
User in Retail

There was a high volume of calls that our company never received

 
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Kate from G2 Crowd

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