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Compare Bold360 vs Help Scout

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comparison of Bold360 vs. Help Scout
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Help Scout rates 4.3/5 stars with 119 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Basic
$8 user/month
 
Plus
Request a Quote Annual concurrent licenses
Standard
$15 user/month
 
Plus
$27 user/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 111 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.2
(Based on 111 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 52 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.8
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.0
(Based on 96 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
(Based on 49 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.1
(Based on 111 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
60.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
36.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
3.5%
 
Telecommunications
35.7%
Computer Software
22.7%
 
Insurance
14.3%
Internet
21.4%
 
Sporting Goods
14.3%
Information Technology and Services
7.8%
 
Information Technology and Services
7.1%
Marketing and Advertising
6.5%
 
Marketing and Advertising
7.1%
E-Learning
4.5%
 
Other
21.4%
Other
37.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

 
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