Compare Bold360 vs Helpshift

See this comparison of Bold360 vs. Helpshift based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Helpshift rates 3.9/5 stars with 27 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Professional
$95 Per User / Per Month
 
Plus
Request a Quote Annual concurrent licenses
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.2
(Based on 23 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.5
(Based on 23 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 8 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.1
(Based on 10 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.6
(Based on 20 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.2
(Based on 9 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.6
(Based on 22 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
70.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
3.7%
 
Telecommunications
35.7%
Internet
29.4%
 
Insurance
14.3%
Computer Games
17.6%
 
Sporting Goods
14.3%
Retail
8.8%
 
Information Technology and Services
7.1%
Consumer Goods
8.8%
 
Marketing and Advertising
7.1%
Photography
5.9%
 
Other
21.4%
Other
29.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

It works for our company. The installation process is easy.

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Katrina W.
User in Retail

Easy to use and navigate through, user friendly

Most Helpful Critical Review
Most Helpful Critical Review
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Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

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Nia Y.
User in Apparel & Fashion

I do not like the rating system. I prefer a good or bad rating vs the 1-5 stars rating method

 
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.