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Compare Bold360 vs Helpshift

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comparison of Bold360 vs. Helpshift
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Helpshift rates 4.3/5 stars with 153 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Professional
$95 Per User / Per Month
 
Plus
Request a Quote Annual concurrent licenses
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.7
(Based on 135 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.9
(Based on 135 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.9
(Based on 58 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.5
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.6
(Based on 123 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.8
(Based on 55 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.4
(Based on 131 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
17.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
64.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
17.6%
 
Telecommunications
35.3%
Computer Games
13.2%
 
Sporting Goods
11.8%
Consumer Services
10.2%
 
Insurance
11.8%
Financial Services
9.0%
 
Accounting
11.8%
Internet
7.8%
 
Retail
5.9%
Entertainment
7.8%
 
Other
23.5%
Other
52.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Nadia K.
User

I like the fact that I can search any chats/emails that I want with the filter and sort it according to my preference.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User

Automations are difficult to create properly

 
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Kate from G2 Crowd

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