Compare Bold360 vs Helpshift

See this comparison of Bold360 vs. Helpshift based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Helpshift rates 4.2/5 stars with 139 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Professional
$95 Per User / Per Month
 
Plus
Request a Quote Annual concurrent licenses
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.7
(Based on 122 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.9
(Based on 122 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 53 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.5
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.7
(Based on 111 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.8
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.4
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
64.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
19.7%
 
Telecommunications
35.7%
Consumer Services
13.1%
 
Insurance
14.3%
Information Technology and Services
12.4%
 
Sporting Goods
14.3%
Computer Games
12.4%
 
Information Technology and Services
7.1%
Financial Services
8.5%
 
Marketing and Advertising
7.1%
Internet
7.8%
 
Other
21.4%
Other
45.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Telecommunications

BoldChat is simple and effective product. I use it only a daily basis and it gets the job done for what I need it to.

G2 Crowd User

Works well and is easy to use. All is visible and easily accessible which makes it user-friendly.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 Crowd User in Entertainment

The quality of the data cannot be relied upon and often changes. We need a simple view of how many tickets each agent answered and when (hourly), that cannot be manipulated if the ticket is re-opened, closed by another agent or changes statuses. Not enough...

 
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Kate from G2 Crowd

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