Compare Bold360 vs Helpshift

See this

comparison of Bold360 vs. Helpshift
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Helpshift rates 4.2/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Professional
$95 Per User / Per Month
 
Plus
Request a Quote Annual concurrent licenses
Enterprise
$135 Per User / Per Month
 
Platinum
$160 Per User / Per Month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.7
(Based on 127 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.9
(Based on 127 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.6
(Based on 54 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.7
(Based on 116 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.8
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.4
(Based on 125 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
63.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
20.1%
 
Telecommunications
35.7%
Information Technology and Services
13.0%
 
Insurance
14.3%
Consumer Services
13.0%
 
Sporting Goods
14.3%
Computer Games
11.7%
 
Information Technology and Services
7.1%
Financial Services
8.6%
 
Marketing and Advertising
7.1%
Internet
7.4%
 
Other
21.4%
Other
46.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Antoine C.
Agency

I like the organization of smart views, in-game integration and it's easy to set up system.

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

B W.
User in Consumer Services

There’s no direct chat feature. It would be nice if you could chat to customer.

 
Ask Bold360 a QuestionContact Bold360Ask Helpshift a QuestionContact Helpshift
Kate from G2 Crowd

Need help?

I can help.