Compare Bold360 vs HubSpot Service Hub

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comparison of Bold360 vs. HubSpot Service Hub
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Service Hub Enterprise
$1,200 /month
 
Plus
Request a Quote Annual concurrent licenses
Service Hub Professional
$400 /month
 
Service Hub Starter
$50 /month
 
Service Hub Free
$0
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.9
(Based on 15 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.0
(Based on 15 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.1
(Based on 8 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.7
(Based on 15 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.1
(Based on 8 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
5.6%
 
Telecommunications
35.3%
Marketing and Advertising
28.0%
 
Sporting Goods
11.8%
Telecommunications
8.0%
 
Insurance
11.8%
Mechanical or Industrial Engineering
8.0%
 
Accounting
11.8%
Legal Services
8.0%
 
Retail
5.9%
Primary/Secondary Education
4.0%
 
Other
23.5%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User

Knowledge base is very deep and well written

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
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Kate from G2 Crowd

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