Compare Bold360 vs HubSpot Service Hub

See this comparison of Bold360 vs. HubSpot Service Hub based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. HubSpot Service Hub rates 4.1/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.8
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.9
(Based on 14 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.8
(Based on 14 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.9
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
61.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
5.6%
 
Telecommunications
35.7%
Marketing and Advertising
28.0%
 
Insurance
14.3%
Mechanical or Industrial Engineering
8.0%
 
Sporting Goods
14.3%
Information Technology and Services
8.0%
 
Information Technology and Services
7.1%
Legal Services
8.0%
 
Marketing and Advertising
7.1%
Telecommunications
8.0%
 
Other
21.4%
Other
40.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Primary/Secondary Education

Easy to use, intuitive, and easy to share Solutions and resolve issues.

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
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Kate from G2 Crowd

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