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Compare Bold360 vs HubSpot Service Hub

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comparison of Bold360 vs. HubSpot Service Hub
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. HubSpot Service Hub rates 4.1/5 stars with 17 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.9
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.1
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.2
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.8
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.9
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
10.0
(Based on 13 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
64.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
35.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
0.0%
 
Telecommunications
40.0%
Marketing and Advertising
29.2%
 
Insurance
13.3%
Legal Services
8.3%
 
Sporting Goods
13.3%
Telecommunications
8.3%
 
Information Technology and Services
6.7%
Mechanical or Industrial Engineering
8.3%
 
Marketing and Advertising
6.7%
E-Learning
4.2%
 
Other
20.0%
Other
41.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User

it's easy to use- much easier than our previous agency management system

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 Crowd User

Right now we are using for over a month and it feels like we are being the testers for their product where each week we are coming up with a bug or an issue or an improvement following they will try to implement. This improvement as they say may or may not...

 
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Kate from G2 Crowd

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