Compare Bold360 vs Inbenta

See this comparison of Bold360 vs. Inbenta based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.6
(Based on 12 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
25.0%
 
Telecommunications
35.7%
Internet
41.7%
 
Insurance
14.3%
Information Technology and Services
33.3%
 
Sporting Goods
14.3%
Computer Software
16.7%
 
Information Technology and Services
7.1%
Government Administration
8.3%
 
Marketing and Advertising
7.1%
 
Other
21.4%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

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Joel S.
Administrator in Information Technology and Services

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Most Helpful Critical Review
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Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

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Lauren S.
Administrator in Information Technology and Services

The auto-filler is not quite as sophisticated as I'd like. The HTML editor could be improved. It's basic and does the job, but it would be great to control the look and feel a little more, especially with technical charts and comparison columns.

 
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Kate avatar
Kate from G2 Crowd

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