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Compare Bold360 vs Inbenta

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comparison of Bold360 vs. Inbenta
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 12 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
25.0%
 
Telecommunications
40.0%
Internet
41.7%
 
Insurance
13.3%
Information Technology and Services
33.3%
 
Sporting Goods
13.3%
Computer Software
16.7%
 
Information Technology and Services
6.7%
Government Administration
8.3%
 
Marketing and Advertising
6.7%
 
Other
20.0%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Larisa M.
Administrator in Computer Software

While the natural language search is great, my favorite thing about Inbenta is all the metrics I can get, particularly around contact deflection. It was also very easy to implement in my knowledge base.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

 
Ask Bold360 a QuestionContact Bold360Ask Inbenta a QuestionContact Inbenta
Kate from G2 Crowd

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