Compare Bold360 vs Inbenta

See this comparison of Bold360 vs. Inbenta based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.6
(Based on 12 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
25.0%
 
Telecommunications
35.7%
Internet
41.7%
 
Insurance
14.3%
Information Technology and Services
33.3%
 
Sporting Goods
14.3%
Computer Software
16.7%
 
Information Technology and Services
7.1%
Government Administration
8.3%
 
Marketing and Advertising
7.1%
 
Other
21.4%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Faruk A.
Administrator in Government Administration

What I like best about Inbenta is that it is a powerful and sophisticated yet simple and very cost effective technology to use, backed by a mature lexicon and a highly skilled and supportive team.

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Jessica C.
Industry Analyst / Tech Writer in Information Technology and Services

I dislike the fact that some of our commonly used words are difficult to configure in the Inbenta linguistic database.

 
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Kate from G2 Crowd

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