Compare Bold360 vs Inbenta

See this comparison of Bold360 vs. Inbenta based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.4
(Based on 12 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.6
(Based on 12 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.2
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.5
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.5
(Based on 12 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.1
(Based on 12 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
25.0%
 
Telecommunications
35.7%
Internet
41.7%
 
Insurance
14.3%
Information Technology and Services
33.3%
 
Sporting Goods
14.3%
Computer Software
16.7%
 
Information Technology and Services
7.1%
Government Administration
8.3%
 
Marketing and Advertising
7.1%
 
Other
21.4%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Zo S.
Executive Sponsor in Internet

Inbenta makes us and our customers very happy. The implementation was also easier than expected since we only had to add one line of javascript to be up and running. Integrating their intelligent search with our Zendesk has greatly increased our...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Joel S.
Administrator in Information Technology and Services

They still seem relatively young as a company/platform, and the admin back end is not super sexy and intuitive out of the box. That said, they are very open to suggestions for improvement and development to suit our needs (as well as always available for...

 
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Kate from G2 Crowd

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