Compare Bold360 vs Intercom
See this
comparison of Bold360 vs. Intercom
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Intercom rates 4.3/5 stars with 699 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
 
Educate
$49
monthly flat rate
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.6
Ease of Use
Ease of Use
6.0
8.7
Ease of Setup
Ease of Setup
6.7
8.3
Ease of Admin
Ease of Admin
5.8
8.7
Quality of Support
Quality of Support
6.5
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
8.5
Meets Requirements
Bold360
6.9
Intercom
8.6
Ease of Use
Bold360
6.0
Intercom
8.7
Ease of Setup
Bold360
6.7
Intercom
8.3
Ease of Admin
Bold360
5.8
Intercom
8.7
Quality of Support
Bold360
6.5
Intercom
8.5
Ease of Doing Business With
Bold360
6.7
Intercom
8.8
Product Direction (% positive)
Bold360
4.2
Intercom
8.5

Features

Messenger
Sequencing
Bold360
Not enough data available
Intercom
8.8
AI
Bold360
Not enough data available
Intercom
7.5
Live Chat
Bold360
Not enough data available
Intercom
9.5
Customization Interface
Bold360
Not enough data available
Intercom
Not enough data available
Communication
Pop-up Chat
Bold360
Not enough data available
Intercom
9.2
Notifications
Bold360
Not enough data available
Intercom
8.7
Targeted Emails
Bold360
Not enough data available
Intercom
8.6
In-App Messaging
Bold360
Not enough data available
Intercom
9.0
Channels
Social Media
Bold360
Not enough data available
Intercom
8.3
Website
Bold360
Not enough data available
Intercom
9.4
Text Message (SMS)
Bold360
Not enough data available
Intercom
7.9
Voice Assistants
Bold360
Not enough data available
Intercom
Not enough data available
Other
Bold360
Not enough data available
Intercom
9.0
Internal Use
Customization
Bold360
Not enough data available
Intercom
7.8
Conversation Archiving
Bold360
Not enough data available
Intercom
8.6
Lead Development
Bold360
Not enough data available
Intercom
8.0
Knowledge Base
Bold360
Not enough data available
Intercom
8.2
Team Inbox
Bold360
Not enough data available
Intercom
8.6
Customer Profiles
Bold360
Not enough data available
Intercom
8.2
Customers
Targeting
Bold360
Not enough data available
Intercom
8.8
Profiles
Bold360
Not enough data available
Intercom
8.6
Analytics
Bold360
Not enough data available
Intercom
7.6
Lead Gathering
Bold360
Not enough data available
Intercom
8.1
Sales Conversion
Bold360
Not enough data available
Intercom
8.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
69.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
26.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
4.0%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
24.7%
 
Sporting Goods
11.1%
Internet
16.9%
 
Insurance
11.1%
Information Technology and Services
15.2%
 
Accounting
11.1%
Marketing and Advertising
6.9%
 
Retail
5.6%
Education Management
2.0%
 
Other
27.8%
Other
34.3%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

Bold360
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask Intercom a QuestionContact Intercom