Compare Bold360 vs Issuetrak

See this comparison of Bold360 vs. Issuetrak based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Productivity
$19 (cloud) mo/user/annual contract
 
Plus
Request a Quote Annual concurrent licenses
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.4
(Based on 59 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
34.5%
 
Telecommunications
35.7%
Information Technology and Services
15.4%
 
Insurance
14.3%
Hospital & Health Care
9.2%
 
Sporting Goods
14.3%
Telecommunications
9.2%
 
Information Technology and Services
7.1%
Education Management
6.2%
 
Marketing and Advertising
7.1%
Financial Services
6.2%
 
Other
21.4%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

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Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
Ask Bold360 a QuestionContact Bold360Request More InformationRequest More Information
Kate avatar
Kate from G2 Crowd

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