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Compare Bold360 vs Issuetrak

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comparison of Bold360 vs. Issuetrak
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Bold360
Issuetrak
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Bold360
Bold360
2.7
Based on 14 reviews
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
Productivity
$19 (cloud) mo/user/annual contract
 
Plus
Request a Quote Annual concurrent licenses
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
34.5%
 
Telecommunications
35.3%
Information Technology and Services
15.4%
 
Sporting Goods
11.8%
Telecommunications
9.2%
 
Insurance
11.8%
Hospital & Health Care
9.2%
 
Accounting
11.8%
Financial Services
6.2%
 
Retail
5.9%
Education Management
6.2%
 
Other
23.5%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

 
Ask Bold360 a QuestionContact Bold360Ask Issuetrak a QuestionContact Issuetrak
Kate from G2 Crowd

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