G2 Crowd builds the world's largest business commerce platform fueled by $100M in funding šŸš€

Compare Bold360 vs JIRA Service Desk

See this

comparison of Bold360 vs. JIRA Service Desk
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. JIRA Service Desk rates 4.1/5 stars with 425 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
GET STARTED
$10 /month
 
Plus
Request a Quote Annual concurrent licenses
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 404 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.1
(Based on 405 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 151 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
7.7
(Based on 149 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 335 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
(Based on 140 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.1
(Based on 396 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
40.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
42.4%
 
Telecommunications
35.7%
Information Technology and Services
29.2%
 
Insurance
14.3%
Computer Software
15.4%
 
Sporting Goods
14.3%
Internet
6.2%
 
Information Technology and Services
7.1%
Telecommunications
4.3%
 
Marketing and Advertising
7.1%
Financial Services
4.0%
 
Other
21.4%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 Crowd User in Information Technology and Services

Lacks the desired social media presence.

 
Ask Bold360 a QuestionContact Bold360Ask JIRA Service Desk a QuestionContact JIRA Service Desk
Kate from G2 Crowd

Need help?

I can help.