Compare Bold360 vs Jira Service Desk
See this
comparison of Bold360 vs. Jira Service Desk
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Jira Service Desk rates 4.1/5 stars with 442 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.5
Ease of Use
Ease of Use
6.0
7.9
Ease of Setup
Ease of Setup
6.7
7.3
Ease of Admin
Ease of Admin
5.8
7.4
Quality of Support
Quality of Support
6.5
8.0
Ease of Doing Business With
Ease of Doing Business With
6.7
8.2
Product Direction (% positive)
Product Direction (% positive)
4.2
7.8
Meets Requirements
Bold360
6.9
Jira Service Desk
8.5
Ease of Use
Bold360
6.0
Jira Service Desk
7.9
Ease of Setup
Bold360
6.7
Jira Service Desk
7.3
Ease of Admin
Bold360
5.8
Jira Service Desk
7.4
Quality of Support
Bold360
6.5
Jira Service Desk
8.0
Ease of Doing Business With
Bold360
6.7
Jira Service Desk
8.2
Product Direction (% positive)
Bold360
4.2
Jira Service Desk
7.8

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Jira Service Desk
8.0
Searchable Articles
Bold360
Not enough data available
Jira Service Desk
8.1
Community Forums
Bold360
Not enough data available
Jira Service Desk
7.9
Interactive FAQs & Forums
Bold360
Not enough data available
Jira Service Desk
7.8
Interaction
Web Portals
Bold360
Not enough data available
Jira Service Desk
8.0
Forum to Reponse
Bold360
Not enough data available
Jira Service Desk
8.2
Tickets and Tagging
Bold360
Not enough data available
Jira Service Desk
8.7
Live Chat
Bold360
Not enough data available
Jira Service Desk
7.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
16.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
40.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
42.8%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
28.7%
 
Sporting Goods
11.1%
Computer Software
15.3%
 
Insurance
11.1%
Internet
6.0%
 
Accounting
11.1%
Telecommunications
4.2%
 
Retail
5.6%
Financial Services
4.2%
 
Other
27.8%
Other
41.5%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

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