Want to see who topped the 2019 Best Software Awards?

Compare Bold360 vs Jira Service Desk

See this

comparison of Bold360 vs. Jira Service Desk
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Jira Service Desk rates 4.1/5 stars with 435 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
GET STARTED
$10 /month
 
Plus
Request a Quote Annual concurrent licenses
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.6
(Based on 412 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.1
(Based on 413 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.6
(Based on 155 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
7.7
(Based on 153 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.2
(Based on 342 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.4
(Based on 143 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.1
(Based on 404 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
40.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
42.6%
 
Telecommunications
35.3%
Information Technology and Services
28.5%
 
Sporting Goods
11.8%
Computer Software
15.2%
 
Insurance
11.8%
Internet
6.1%
 
Accounting
11.8%
Telecommunications
4.3%
 
Retail
5.9%
Financial Services
4.1%
 
Other
23.5%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User in E-Learning

I tried to integrate the Jira Service desk with Jira but Service Desk is quite complicated for most users.

 
Ask Bold360 a QuestionContact Bold360Ask Jira Service Desk a QuestionContact Jira Service Desk
Kate from G2 Crowd

Need help?

I can help.