Compare Bold360 vs JIRA Service Desk

See this comparison of Bold360 vs. JIRA Service Desk based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.1
(Based on 394 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
41.7%
 
Telecommunications
35.7%
Information Technology and Services
28.5%
 
Insurance
14.3%
Computer Software
15.8%
 
Sporting Goods
14.3%
Internet
6.4%
 
Information Technology and Services
7.1%
Telecommunications
4.3%
 
Marketing and Advertising
7.1%
Financial Services
4.1%
 
Other
21.4%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Telecommunications

BoldChat is simple and effective product. I use it only a daily basis and it gets the job done for what I need it to.

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
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Kate from G2 Crowd

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