Compare Bold360, Jira Service Desk, BMC Remedy, and Freshservice

Pricing

 
Starter
Request a Quote Annual concurrent licenses
GET STARTED
$10 /month
BLOSSOM
$19 /agent/month billed yearly
 
Plus
Request a Quote Annual concurrent licenses
FOR GROWING TEAMS
$20 /agent/month
GARDEN
$49 /agent/month billed yearly
 
ESTATE
$79 /agent/month billed yearly
 
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable
Freshservice
BLOSSOM
$19/agent/month billed yearly
GARDEN
$49/agent/month billed yearly
ESTATE
$79/agent/month billed yearly
FOREST
$99/agent billed yearly
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.5
7.9
8.8
Ease of Use
Ease of Use
5.6
7.9
7.1
9.3
Ease of Setup
Ease of Setup
6.7
7.3
6.9
8.9
Ease of Admin
Ease of Admin
5.8
7.4
7.2
9.0
Quality of Support
Quality of Support
6.1
8.0
7.3
9.2
Ease of Doing Business With
Ease of Doing Business With
6.7
8.2
7.9
9.1
Product Direction (% positive)
Product Direction (% positive)
3.7
7.8
5.8
9.4
Meets Requirements
Bold360
6.7
Jira Service Desk
8.5
BMC Remedy
7.9
Freshservice
8.8
Ease of Use
Bold360
5.6
Jira Service Desk
7.9
BMC Remedy
7.1
Freshservice
9.3
Ease of Setup
Bold360
6.7
Jira Service Desk
7.3
BMC Remedy
6.9
Freshservice
8.9
Ease of Admin
Bold360
5.8
Jira Service Desk
7.4
BMC Remedy
7.2
Freshservice
9.0
Quality of Support
Bold360
6.1
Jira Service Desk
8.0
BMC Remedy
7.3
Freshservice
9.2
Ease of Doing Business With
Bold360
6.7
Jira Service Desk
8.2
BMC Remedy
7.9
Freshservice
9.1
Product Direction (% positive)
Bold360
3.7
Jira Service Desk
7.8
BMC Remedy
5.8
Freshservice
9.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.4%
4.1%
21.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
40.8%
21.9%
60.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
42.8%
74.0%
18.7%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
Freshservice
Small-Business
21.1%
Mid-Market
60.2%
Enterprise
18.7%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
28.7%
Information Technology and Services
32.6%
Information Technology and Services
21.8%
 
Sporting Goods
11.8%
Computer Software
15.3%
Telecommunications
9.1%
Education Management
5.5%
 
Insurance
11.8%
Internet
6.0%
Hospital & Health Care
6.2%
Hospital & Health Care
4.6%
 
Accounting
11.8%
Telecommunications
4.2%
Higher Education
4.3%
Construction
3.8%
 
Retail
5.9%
Financial Services
4.2%
Computer Software
4.3%
Computer Software
3.8%
 
Other
23.5%
Other
41.5%
Other
43.5%
Other
60.5%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
Freshservice
Information Technology and Services
21.8%
Education Management
5.5%
Hospital & Health Care
4.6%
Construction
3.8%
Computer Software
3.8%
Other
60.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

G2 Crowd User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Angelisa P.
User

The search function is not very precise. Its very hard to find things if words are not spaced accordingly or have the right symbols (ex: -'s). It seemed like there was an updated needed for the software every 6 weeks or so.

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Freshservice
Most Helpful Favorable Review
Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
G2 Crowd User

Some features of freshdesk such as the option to disable certain fields are not an option for freshserivce. They were able to help us with hiding some of the category fields but from time to time it will appear/disappear

Screenshots

 
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Videos

 No videos providedNo videos providedNo videos provided
Bold360
No videos provided
Jira Service Desk
No videos provided
BMC Remedy
No videos provided
Freshservice

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
Jira Service Desk
No downloads provided
BMC Remedy
No downloads provided
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