Compare Bold360, Jira Service Desk, BMC Remedy, and ServiceNow

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
BMC Remedy
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.7
8.5
7.9
8.3
Ease of Use
Ease of Use
5.6
7.9
7.1
7.4
Ease of Setup
Ease of Setup
6.7
7.3
6.9
7.2
Ease of Admin
Ease of Admin
5.8
7.4
7.2
7.8
Quality of Support
Quality of Support
6.1
8.0
7.3
7.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.2
7.9
8.1
Product Direction (% positive)
Product Direction (% positive)
3.7
7.8
5.8
7.7
Meets Requirements
Bold360
6.7
Jira Service Desk
8.5
BMC Remedy
7.9
ServiceNow
8.3
Ease of Use
Bold360
5.6
Jira Service Desk
7.9
BMC Remedy
7.1
ServiceNow
7.4
Ease of Setup
Bold360
6.7
Jira Service Desk
7.3
BMC Remedy
6.9
ServiceNow
7.2
Ease of Admin
Bold360
5.8
Jira Service Desk
7.4
BMC Remedy
7.2
ServiceNow
7.8
Quality of Support
Bold360
6.1
Jira Service Desk
8.0
BMC Remedy
7.3
ServiceNow
7.9
Ease of Doing Business With
Bold360
6.7
Jira Service Desk
8.2
BMC Remedy
7.9
ServiceNow
8.1
Product Direction (% positive)
Bold360
3.7
Jira Service Desk
7.8
BMC Remedy
5.8
ServiceNow
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.4%
4.1%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
40.8%
21.9%
16.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
42.8%
74.0%
79.3%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
BMC Remedy
Small-Business
4.1%
Mid-Market
21.9%
Enterprise
74.0%
ServiceNow
Small-Business
3.9%
Mid-Market
16.7%
Enterprise
79.3%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
28.7%
Information Technology and Services
32.6%
Information Technology and Services
27.7%
 
Sporting Goods
11.8%
Computer Software
15.3%
Telecommunications
9.1%
Higher Education
7.7%
 
Insurance
11.8%
Internet
6.0%
Hospital & Health Care
6.2%
Hospital & Health Care
7.4%
 
Accounting
11.8%
Telecommunications
4.2%
Higher Education
4.3%
Computer Software
6.6%
 
Retail
5.9%
Financial Services
4.2%
Computer Software
4.3%
Financial Services
5.9%
 
Other
23.5%
Other
41.5%
Other
43.5%
Other
44.7%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
BMC Remedy
Information Technology and Services
32.6%
Telecommunications
9.1%
Hospital & Health Care
6.2%
Higher Education
4.3%
Computer Software
4.3%
Other
43.5%
ServiceNow
Information Technology and Services
27.7%
Higher Education
7.7%
Hospital & Health Care
7.4%
Computer Software
6.6%
Financial Services
5.9%
Other
44.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Jira Service Desk
Most Helpful Favorable Review
TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Most Helpful Critical Review
Lindsay Heinly, M.
Internal Consultant

View is not very user friendly, feels outdated, I imagine there are a lot more features than I realize because it's not an intuitive design

BMC Remedy
Most Helpful Favorable Review
Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

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