Compare Bold360, Jira Service Desk, and Freshservice

 
Starter
Request a Quote Annual concurrent licenses
GET STARTED
$10 /month
BLOSSOM
$19 /agent/month billed yearly
 
Plus
Request a Quote Annual concurrent licenses
FOR GROWING TEAMS
$20 /agent/month
GARDEN
$49 /agent/month billed yearly
 
ESTATE
$79 /agent/month billed yearly
 
FOREST
$99 /agent billed yearly
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.6
(Based on 416 reviews)
8.9
(Based on 391 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.1
(Based on 417 reviews)
9.3
(Based on 393 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.6
(Based on 156 reviews)
9.0
(Based on 335 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
7.7
(Based on 154 reviews)
9.1
(Based on 345 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.2
(Based on 345 reviews)
9.3
(Based on 376 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.4
(Based on 143 reviews)
9.2
(Based on 335 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.1
(Based on 408 reviews)
9.5
(Based on 390 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.5%
21.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
40.6%
59.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
42.9%
18.3%
 
Telecommunications
35.3%
Information Technology and Services
28.7%
Information Technology and Services
22.1%
 
Sporting Goods
11.8%
Computer Software
15.2%
Education Management
5.4%
 
Insurance
11.8%
Internet
6.0%
Hospital & Health Care
4.6%
 
Accounting
11.8%
Telecommunications
4.2%
Construction
3.9%
 
Retail
5.9%
Financial Services
4.1%
Computer Software
3.9%
 
Other
23.5%
Other
41.8%
Other
60.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rajaraman S.
User in Computer Software

Chargebee chose Freshservice as its ITSM solution to help organize its processes and streamline its change, release, and incident management. Freshservice’s simple and efficient user interface, AWS integration, elegant UI to track incident management and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 Crowd User in Information Technology and Services

Limited customization without purchasing multiple add-ons.

Brandon W.
User in Financial Services

Freshservice is much less customizable than it would appear. While you can create custom fields, it is difficult to use them in an automated workflow. Also, the workflow/products are quite rigid in terms of what you can and cannot do. There are some bugs...

 
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Kate from G2 Crowd

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