Compare Bold360, Jira Service Desk, Micro Focus Service Management Automation (SMAX), and ServiceNow

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
GET STARTED
$10
/month
 
Plus
Request a Quote
Annual concurrent licenses
FOR GROWING TEAMS
$20
/agent/month
 
Free Trial
Free Trial
Free Trial Unavailable
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Jira Service Desk
GET STARTED
$10/month
FOR GROWING TEAMS
$20/agent/month
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.5
8.2
8.3
Ease of Use
Ease of Use
6.0
7.9
7.4
7.4
Ease of Setup
Ease of Setup
6.7
7.3
7.1
7.2
Ease of Admin
Ease of Admin
5.8
7.4
7.5
7.8
Quality of Support
Quality of Support
6.5
8.0
7.6
7.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.2
8.1
8.1
Product Direction (% positive)
Product Direction (% positive)
4.2
7.8
6.8
7.8
Meets Requirements
Bold360
6.9
Jira Service Desk
8.5
Micro Focus Service Management Automation (SMAX)
8.2
ServiceNow
8.3
Ease of Use
Bold360
6.0
Jira Service Desk
7.9
Micro Focus Service Management Automation (SMAX)
7.4
ServiceNow
7.4
Ease of Setup
Bold360
6.7
Jira Service Desk
7.3
Micro Focus Service Management Automation (SMAX)
7.1
ServiceNow
7.2
Ease of Admin
Bold360
5.8
Jira Service Desk
7.4
Micro Focus Service Management Automation (SMAX)
7.5
ServiceNow
7.8
Quality of Support
Bold360
6.5
Jira Service Desk
8.0
Micro Focus Service Management Automation (SMAX)
7.6
ServiceNow
7.9
Ease of Doing Business With
Bold360
6.7
Jira Service Desk
8.2
Micro Focus Service Management Automation (SMAX)
8.1
ServiceNow
8.1
Product Direction (% positive)
Bold360
4.2
Jira Service Desk
7.8
Micro Focus Service Management Automation (SMAX)
6.8
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
16.4%
9.6%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
40.8%
21.2%
16.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
42.8%
69.2%
79.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Jira Service Desk
Small-Business
16.4%
Mid-Market
40.8%
Enterprise
42.8%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%
ServiceNow
Small-Business
3.9%
Mid-Market
16.6%
Enterprise
79.4%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
28.7%
Information Technology and Services
25.4%
Information Technology and Services
27.8%
 
Sporting Goods
11.1%
Computer Software
15.3%
Hospital & Health Care
10.2%
Higher Education
7.6%
 
Insurance
11.1%
Internet
6.0%
Insurance
8.5%
Hospital & Health Care
7.3%
 
Accounting
11.1%
Telecommunications
4.2%
Airlines/Aviation
8.5%
Computer Software
6.6%
 
Retail
5.6%
Financial Services
4.2%
Utilities
3.4%
Financial Services
6.0%
 
Other
27.8%
Other
41.5%
Other
44.1%
Other
44.6%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Jira Service Desk
Information Technology and Services
28.7%
Computer Software
15.3%
Internet
6.0%
Telecommunications
4.2%
Financial Services
4.2%
Other
41.5%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%
ServiceNow
Information Technology and Services
27.8%
Higher Education
7.6%
Hospital & Health Care
7.3%
Computer Software
6.6%
Financial Services
6.0%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

elizabeth r.
User

overlooked the comments and description of issues

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

Jira Service Desk
Most Helpful Favorable Review
Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
elizabeth r.
User

overlooked the comments and description of issues

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
G2 Crowd User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

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Micro Focus Service Management Automation (SMAX)
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