Compare Bold360, Jira Service Desk, and ServiceNow

 
Starter
Request a Quote Annual concurrent licenses
GET STARTED
$10 /month
 
Plus
Request a Quote Annual concurrent licenses
FOR GROWING TEAMS
$20 /agent/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.6
(Based on 416 reviews)
8.5
(Based on 501 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.1
(Based on 417 reviews)
7.7
(Based on 501 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.6
(Based on 156 reviews)
7.5
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
7.7
(Based on 154 reviews)
8.0
(Based on 147 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.2
(Based on 345 reviews)
8.1
(Based on 401 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.4
(Based on 143 reviews)
8.3
(Based on 144 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.1
(Based on 408 reviews)
8.0
(Based on 494 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.5%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
40.6%
17.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
42.9%
79.2%
 
Telecommunications
35.3%
Information Technology and Services
28.7%
Information Technology and Services
27.4%
 
Sporting Goods
11.8%
Computer Software
15.2%
Higher Education
7.7%
 
Insurance
11.8%
Internet
6.0%
Hospital & Health Care
7.4%
 
Accounting
11.8%
Telecommunications
4.2%
Computer Software
6.7%
 
Retail
5.9%
Financial Services
4.1%
Financial Services
5.8%
 
Other
23.5%
Other
41.8%
Other
44.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Nathan N.
Administrator in Internet

ServiceNow can do anything you want it to. It all depends on the level of effort to make it work the way you want. They continually add feature, and facelifts. Support is great, and we have only had one outage that lasted 2 minutes in the 3 years we have...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Michael E. G.
Administrator in Computer Software

... incredibly crippled. Tools like Zendesk are easier and more useable with JIRA than Service Desk is with JIRA. Other issues: * Limited agents—very costly above 3 * No team-wide visibility into tickets, so multiple ones get filed * Rules never...

Max L.
User in Broadcast Media

Extremely Slow. confusing, Hard to Setup Slow to add attachments no accept % to and easy research - Key sensitive on research Any customization for your company will slow down the performance no easy to use search ticket options sometimes there is...

 
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Kate from G2 Crowd

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