Compare Bold360, Jira Service Desk, and Spiceworks Help Desk

 
Starter
Request a Quote Annual concurrent licenses
GET STARTED
$10 /month
YOU HOST IT
Free
 
Plus
Request a Quote Annual concurrent licenses
FOR GROWING TEAMS
$20 /agent/month
Spiceworks Hosts It
Free
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More InformationRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.6
(Based on 416 reviews)
8.7
(Based on 256 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.1
(Based on 417 reviews)
8.8
(Based on 257 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.6
(Based on 156 reviews)
8.9
(Based on 193 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
7.7
(Based on 154 reviews)
8.9
(Based on 195 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.2
(Based on 345 reviews)
8.6
(Based on 209 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.4
(Based on 143 reviews)
9.0
(Based on 156 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.1
(Based on 408 reviews)
8.4
(Based on 257 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
16.5%
22.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
40.6%
64.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
42.9%
13.1%
 
Telecommunications
35.3%
Information Technology and Services
28.7%
Information Technology and Services
20.9%
 
Sporting Goods
11.8%
Computer Software
15.2%
Education Management
7.4%
 
Insurance
11.8%
Internet
6.0%
Higher Education
5.9%
 
Accounting
11.8%
Telecommunications
4.2%
Hospital & Health Care
5.3%
 
Retail
5.9%
Financial Services
4.1%
Computer Software
3.2%
 
Other
23.5%
Other
41.8%
Other
57.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Rusty P.
User in Medical Devices

This tool runs our IT Department and makes us look good. Every single user request comes into this free application and we are able to track all requests from start to finish. In addition to free help desk features, it also offers network support for...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

Tim C.
Administrator in Wholesale

Not all desktops are detected and that makes it difficult to use.

 
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Kate from G2 Crowd

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