Compare Bold360 vs KANA Enterprise

See this comparison of Bold360 vs. KANA Enterprise based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.5
(Based on 11 reviews)
Ease of Setup
Ease of SetupNot enough data available
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
90.0%
 
Telecommunications
35.7%
Information Technology and Services
18.8%
 
Insurance
14.3%
Financial Services
12.5%
 
Sporting Goods
14.3%
Outsourcing/Offshoring
12.5%
 
Information Technology and Services
7.1%
Telecommunications
12.5%
 
Marketing and Advertising
7.1%
Insurance
12.5%
 
Other
21.4%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Outsourcing/Offshoring

It is user friendly for the agent as well as management.

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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