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Compare Bold360 vs KANA Enterprise

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comparison of Bold360 vs. KANA Enterprise
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
90.0%
 
Telecommunications
35.3%
Information Technology and Services
18.8%
 
Sporting Goods
11.8%
Telecommunications
12.5%
 
Insurance
11.8%
Retail
12.5%
 
Accounting
11.8%
Outsourcing/Offshoring
12.5%
 
Retail
5.9%
Insurance
12.5%
 
Other
23.5%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
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Kate from G2 Crowd

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