Compare Bold360 vs Kayako

See this comparison of Bold360 vs. Kayako based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Free
$0 up to 3 agents
 
Plus
Request a Quote Annual concurrent licenses
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.5
(Based on 139 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 101 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
7.8%
 
Telecommunications
35.7%
Information Technology and Services
26.0%
 
Insurance
14.3%
Computer Software
16.4%
 
Sporting Goods
14.3%
Telecommunications
7.9%
 
Information Technology and Services
7.1%
Internet
4.5%
 
Marketing and Advertising
7.1%
Marketing and Advertising
4.0%
 
Other
21.4%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

Ask Bold360 a QuestionContact Bold360Ask Kayako a QuestionContact Kayako
Kate from G2 Crowd

Need help?

I can help.