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Compare Bold360 vs Kayako

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comparison of Bold360 vs. Kayako
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. Kayako rates 4.1/5 stars with 153 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Bold360
Kayako
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Bold360
Bold360
2.5
Based on 13 reviews
Kayako
Kayako
4.1
Based on 153 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
Free
$0 up to 3 agents
 
Plus
Request a Quote Annual concurrent licenses
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.2
(Based on 148 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.5
(Based on 146 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 137 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 145 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
53.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
38.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
7.4%
 
Telecommunications
40.0%
Information Technology and Services
25.3%
 
Sporting Goods
13.3%
Computer Software
17.4%
 
Insurance
13.3%
Telecommunications
7.4%
 
Retail
6.7%
Internet
5.3%
 
Marketing and Advertising
6.7%
Marketing and Advertising
3.7%
 
Other
20.0%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

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Kate from G2 Crowd

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