Compare Bold360 vs Kayako

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comparison of Bold360 vs. Kayako
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Free
$0 up to 3 agents
 
Plus
Request a Quote Annual concurrent licenses
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.5
(Based on 143 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 104 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
7.5%
 
Telecommunications
35.7%
Information Technology and Services
24.7%
 
Insurance
14.3%
Computer Software
16.7%
 
Sporting Goods
14.3%
Telecommunications
7.5%
 
Information Technology and Services
7.1%
Internet
5.4%
 
Marketing and Advertising
7.1%
Marketing and Advertising
3.8%
 
Other
21.4%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

Ask Bold360 a QuestionContact Bold360Ask Kayako a QuestionContact Kayako
Kate from G2 Crowd

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