Compare Bold360 vs Kayako

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comparison of Bold360 vs. Kayako
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Kayako rates 4.1/5 stars with 170 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Bold360
Kayako
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Bold360
Bold360
2.7
Based on 14 reviews
Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
 
Scale
$60 /agent/month
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.2%
 
Telecommunications
35.3%
Information Technology and Services
23.7%
 
Sporting Goods
11.8%
Computer Software
17.4%
 
Insurance
11.8%
Telecommunications
7.2%
 
Accounting
11.8%
Internet
5.3%
 
Retail
5.9%
Marketing and Advertising
3.9%
 
Other
23.5%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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