Compare Bold360, Kayako, and Freshdesk

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Inbox
$15
/agent/month
Sprout
Free
for UNLIMITED agents
 
Plus
Request a Quote
Annual concurrent licenses
Growth
$30
/agent/month
Blossom
$19
/ agent / month billed annually
 
Scale
$60
/agent/month
Garden
$35
/ agent / month billed annually
 
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.1
8.5
Ease of Use
Ease of Use
5.6
8.4
8.8
Ease of Setup
Ease of Setup
6.7
8.0
8.5
Ease of Admin
Ease of Admin
5.8
8.1
8.7
Quality of Support
Quality of Support
6.1
8.2
8.9
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
8.8
Product Direction (% positive)
Product Direction (% positive)
3.7
7.1
8.6
Meets Requirements
Bold360
6.7
Kayako
8.1
Freshdesk
8.5
Ease of Use
Bold360
5.6
Kayako
8.4
Freshdesk
8.8
Ease of Setup
Bold360
6.7
Kayako
8.0
Freshdesk
8.5
Ease of Admin
Bold360
5.8
Kayako
8.1
Freshdesk
8.7
Quality of Support
Bold360
6.1
Kayako
8.2
Freshdesk
8.9
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
Freshdesk
8.8
Product Direction (% positive)
Bold360
3.7
Kayako
7.1
Freshdesk
8.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.9
Freshdesk
8.7
Searchable Articles
Bold360
Not enough data available
Kayako
9.2
Freshdesk
8.6
Community Forums
Bold360
Not enough data available
Kayako
8.6
Freshdesk
8.4
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.5
Freshdesk
8.5
Communication
Pop-up Chat
Bold360
Not enough data available
Kayako
8.9
Freshdesk
9.0
Notifications
Bold360
Not enough data available
Kayako
8.5
Freshdesk
8.8
Targeted Emails
Bold360
Not enough data available
Kayako
8.3
Freshdesk
9.0
In-App Messaging
Bold360
Not enough data available
Kayako
8.9
Freshdesk
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
Kayako
9.0
Freshdesk
7.2
Forum to Reponse
Bold360
Not enough data available
Kayako
8.0
Freshdesk
8.5
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.3
Freshdesk
8.8
Live Chat
Bold360
Not enough data available
Kayako
8.9
Freshdesk
8.8
Internal Use
Customization
Bold360
Not enough data available
Kayako
7.8
Freshdesk
8.0
Conversation Archiving
Bold360
Not enough data available
Kayako
8.8
Freshdesk
Not enough data available
Lead Development
Bold360
Not enough data available
Kayako
8.0
Freshdesk
Not enough data available
Knowledge Base
Bold360
Not enough data available
Kayako
8.6
Freshdesk
8.9
Team Inbox
Bold360
Not enough data available
Kayako
8.7
Freshdesk
8.9
Customer Profiles
Bold360
Not enough data available
Kayako
8.1
Freshdesk
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
56.9%
53.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.3%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.8%
10.7%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Freshdesk
Small-Business
53.2%
Mid-Market
36.2%
Enterprise
10.7%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
23.6%
Information Technology and Services
20.3%
 
Sporting Goods
11.8%
Computer Software
17.3%
Computer Software
14.0%
 
Insurance
11.8%
Telecommunications
7.2%
Internet
5.9%
 
Accounting
11.8%
Internet
5.3%
Education Management
3.7%
 
Retail
5.9%
Marketing and Advertising
3.8%
E-Learning
3.4%
 
Other
23.5%
Other
42.8%
Other
52.7%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Freshdesk
Information Technology and Services
20.3%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Freshdesk
Ask Bold360 a QuestionContact Bold360Ask Kayako a QuestionContact KayakoAsk Freshdesk a QuestionContact Freshdesk