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Compare Bold360, Kayako, and Freshdesk

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Bold360
Kayako
Optimized for quick response
Freshdesk
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Bold360
Bold360
2.7
Based on 14 reviews
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,925 reviews
 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Blossom
$19 / agent / month billed annually
 
Scale
$60 /agent/month
Garden
$35 / agent / month billed annually
 
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 162 reviews)
8.6
(Based on 1,784 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 160 reviews)
8.9
(Based on 1,794 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 116 reviews)
8.7
(Based on 1,305 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 121 reviews)
8.8
(Based on 1,339 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 150 reviews)
9.0
(Based on 1,731 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 121 reviews)
9.0
(Based on 1,273 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 159 reviews)
8.8
(Based on 1,779 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.6%
54.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.8%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.7%
10.3%
 
Telecommunications
35.3%
Information Technology and Services
23.8%
Information Technology and Services
20.7%
 
Sporting Goods
11.8%
Computer Software
17.5%
Computer Software
14.3%
 
Insurance
11.8%
Telecommunications
6.8%
Internet
6.0%
 
Accounting
11.8%
Internet
5.3%
Education Management
3.7%
 
Retail
5.9%
Marketing and Advertising
3.9%
E-Learning
3.4%
 
Other
23.5%
Other
42.7%
Other
51.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

John B.
Administrator in Marketing and Advertising

We been super happy for a year using Freshdesk afterwords everything went south. We started experienced performance issues and stability problems both on Freshphone system and support desk end. Problem was visible regardless of work environment, network or...

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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Kate from G2 Crowd

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