Want to see who topped the 2019 Best Software Awards?

Compare Bold360, Kayako, and HappyFox

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Bold360
Kayako
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HappyFox
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Bold360
Bold360
2.7
Based on 14 reviews
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Kayako
Kayako
4.1
Based on 168 reviews
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Mighty
$29 per staff / month
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Fantastic
$49 per staff / month
 
Scale
$60 /agent/month
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 161 reviews)
9.0
(Based on 104 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 159 reviews)
9.4
(Based on 104 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 115 reviews)
9.0
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.2
(Based on 120 reviews)
9.2
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 149 reviews)
9.3
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 120 reviews)
9.4
(Based on 77 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 158 reviews)
9.4
(Based on 106 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.3%
46.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
36.0%
38.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.7%
15.5%
 
Telecommunications
35.3%
Information Technology and Services
23.9%
Information Technology and Services
14.1%
 
Sporting Goods
11.8%
Computer Software
17.6%
Computer Software
12.2%
 
Insurance
11.8%
Telecommunications
6.8%
Higher Education
6.4%
 
Accounting
11.8%
Internet
5.4%
Real Estate
3.8%
 
Retail
5.9%
Marketing and Advertising
3.9%
Education Management
3.8%
 
Other
23.5%
Other
42.4%
Other
59.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

 
 No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.
 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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