Compare Bold360, Kayako, HappyFox, and Freshdesk

 
Bold360
Kayako
Optimized for quick response
HappyFox
Optimized for quick response
Freshdesk
 
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Bold360
Bold360
2.7
Based on 14 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Mighty
$29 per staff / month
Sprout
Free for UNLIMITED agents
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Enterprise
$69 per staff / month
Blossom
$19 / agent / month billed annually
 
Scale
$60 /agent/month
Fantastic
$49 per staff / month
Garden
$35 / agent / month billed annually
 
Enterprise Plus
$89 per staff / month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 163 reviews)
9.0
(Based on 104 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 161 reviews)
9.4
(Based on 104 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 116 reviews)
9.0
(Based on 81 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 121 reviews)
9.2
(Based on 80 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 151 reviews)
9.3
(Based on 99 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 121 reviews)
9.4
(Based on 77 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 160 reviews)
9.4
(Based on 106 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.2%
46.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.5%
38.1%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.2%
15.5%
10.7%
 
Telecommunications
35.3%
Information Technology and Services
23.7%
Information Technology and Services
14.1%
Information Technology and Services
20.6%
 
Sporting Goods
11.8%
Computer Software
17.4%
Computer Software
12.2%
Computer Software
14.2%
 
Insurance
11.8%
Telecommunications
7.2%
Higher Education
6.4%
Internet
5.9%
 
Accounting
11.8%
Internet
5.3%
Real Estate
3.8%
Education Management
3.7%
 
Retail
5.9%
Marketing and Advertising
3.9%
Education Management
3.8%
E-Learning
3.5%
 
Other
23.5%
Other
42.5%
Other
59.6%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.
Ask Bold360 a QuestionContact Bold360Ask Kayako a QuestionContact KayakoAsk HappyFox a QuestionContact HappyFoxAsk Freshdesk a QuestionContact Freshdesk
Kate from G2 Crowd

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