Compare Bold360, Kayako, HappyFox, and TeamSupport

 
Bold360
Kayako
Optimized for quick response
HappyFox
Optimized for quick response
TeamSupport
 
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Bold360
Bold360
2.7
Based on 14 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Mighty
$29 per staff / month
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Enterprise
$69 per staff / month
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Fantastic
$49 per staff / month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 163 reviews)
9.0
(Based on 104 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 161 reviews)
9.4
(Based on 104 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 116 reviews)
9.0
(Based on 81 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 121 reviews)
9.2
(Based on 80 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 151 reviews)
9.3
(Based on 99 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 121 reviews)
9.4
(Based on 77 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 160 reviews)
9.4
(Based on 106 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.2%
46.4%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.5%
38.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.2%
15.5%
11.3%
 
Telecommunications
35.3%
Information Technology and Services
23.7%
Information Technology and Services
14.1%
Computer Software
27.2%
 
Sporting Goods
11.8%
Computer Software
17.4%
Computer Software
12.2%
Information Technology and Services
20.7%
 
Insurance
11.8%
Telecommunications
7.2%
Higher Education
6.4%
Internet
5.8%
 
Accounting
11.8%
Internet
5.3%
Real Estate
3.8%
Financial Services
4.5%
 
Retail
5.9%
Marketing and Advertising
3.9%
Education Management
3.8%
Hospitality
3.6%
 
Other
23.5%
Other
42.5%
Other
59.6%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
 No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate from G2 Crowd

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