Compare Bold360, Kayako, HappyFox, and Zendesk Support

 
Bold360
Kayako
Optimized for quick response
HappyFox
Optimized for quick response
Zendesk Support
 
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Bold360
Bold360
2.7
Based on 14 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
remove product
HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,390 reviews
 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Mighty
$29 per staff / month
Essential
$5 /month
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Enterprise
$69 per staff / month
Team
$19 /month
 
Scale
$60 /agent/month
Fantastic
$49 per staff / month
Professional
$49 /month
 
Enterprise Plus
$89 per staff / month
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a QuoteRequest More InformationRequest More Information
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 163 reviews)
9.0
(Based on 104 reviews)
8.8
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 161 reviews)
9.4
(Based on 104 reviews)
8.7
(Based on 1,278 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 116 reviews)
9.0
(Based on 81 reviews)
8.3
(Based on 604 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 121 reviews)
9.2
(Based on 80 reviews)
8.4
(Based on 627 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 151 reviews)
9.3
(Based on 99 reviews)
8.5
(Based on 1,086 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 121 reviews)
9.4
(Based on 77 reviews)
8.6
(Based on 588 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 160 reviews)
9.4
(Based on 106 reviews)
7.8
(Based on 1,266 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.2%
46.4%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.5%
38.1%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.2%
15.5%
16.4%
 
Telecommunications
35.3%
Information Technology and Services
23.7%
Information Technology and Services
14.1%
Computer Software
18.0%
 
Sporting Goods
11.8%
Computer Software
17.4%
Computer Software
12.2%
Information Technology and Services
15.2%
 
Insurance
11.8%
Telecommunications
7.2%
Higher Education
6.4%
Internet
10.6%
 
Accounting
11.8%
Internet
5.3%
Real Estate
3.8%
Marketing and Advertising
5.0%
 
Retail
5.9%
Marketing and Advertising
3.9%
Education Management
3.8%
Telecommunications
3.3%
 
Other
23.5%
Other
42.5%
Other
59.6%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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