Want to see who topped the 2019 Best Software Awards?

Compare Bold360, Kayako, and Help Scout

 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Standard
$15 user/month
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Plus
$27 user/month
 
Scale
$60 /agent/month
Basic
$8 user/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 162 reviews)
8.6
(Based on 114 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 160 reviews)
9.2
(Based on 114 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 116 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 121 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 150 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 121 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 159 reviews)
8.1
(Based on 114 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.6%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.8%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.7%
2.5%
 
Telecommunications
35.3%
Information Technology and Services
23.8%
Computer Software
23.4%
 
Sporting Goods
11.8%
Computer Software
17.5%
Internet
20.3%
 
Insurance
11.8%
Telecommunications
6.8%
Information Technology and Services
8.2%
 
Accounting
11.8%
Internet
5.3%
Marketing and Advertising
6.3%
 
Retail
5.9%
Marketing and Advertising
3.9%
E-Learning
4.4%
 
Other
23.5%
Other
42.7%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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