Compare Bold360, Kayako, and Help Scout

Pricing

 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Standard
$15 user/month
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Plus
$27 user/month
 
Scale
$60 /agent/month
Basic
$8 user/month
 
Free Trial
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Help Scout
Standard
$15user/month
Plus
$27user/month
Basic
$8user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.7
8.1
8.4
Ease of Use
Ease of Use
5.6
8.4
9.2
Ease of Setup
Ease of Setup
6.7
8.0
8.8
Ease of Admin
Ease of Admin
5.8
8.1
8.8
Quality of Support
Quality of Support
6.1
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.0
Product Direction (% positive)
Product Direction (% positive)
3.7
7.1
7.7
Meets Requirements
Bold360
6.7
Kayako
8.1
Help Scout
8.4
Ease of Use
Bold360
5.6
Kayako
8.4
Help Scout
9.2
Ease of Setup
Bold360
6.7
Kayako
8.0
Help Scout
8.8
Ease of Admin
Bold360
5.8
Kayako
8.1
Help Scout
8.8
Quality of Support
Bold360
6.1
Kayako
8.2
Help Scout
8.8
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
Help Scout
9.0
Product Direction (% positive)
Bold360
3.7
Kayako
7.1
Help Scout
7.7

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.9
Help Scout
8.7
Searchable Articles
Bold360
Not enough data available
Kayako
9.2
Help Scout
7.8
Community Forums
Bold360
Not enough data available
Kayako
8.6
Help Scout
8.3
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.5
Help Scout
8.1
Interaction
Web Portals
Bold360
Not enough data available
Kayako
9.0
Help Scout
8.8
Forum to Reponse
Bold360
Not enough data available
Kayako
8.0
Help Scout
8.0
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.3
Help Scout
8.7
Live Chat
Bold360
Not enough data available
Kayako
8.9
Help Scout
6.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
56.9%
57.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.3%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.8%
3.1%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
23.6%
Computer Software
22.6%
 
Sporting Goods
11.8%
Computer Software
17.3%
Internet
19.0%
 
Insurance
11.8%
Telecommunications
7.2%
Information Technology and Services
8.3%
 
Accounting
11.8%
Internet
5.3%
Marketing and Advertising
6.0%
 
Retail
5.9%
Marketing and Advertising
3.8%
Hospital & Health Care
4.8%
 
Other
23.5%
Other
42.8%
Other
39.3%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Help Scout
No videos provided

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Help Scout
No downloads provided
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