Want to see who topped the 2019 Best Software Awards?

Compare Bold360, Kayako, and TeamSupport

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Bold360
Kayako
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TeamSupport
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Bold360
Bold360
2.7
Based on 14 reviews
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Kayako
Kayako
4.1
Based on 169 reviews
Optimized for quick response
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TeamSupport
TeamSupport
4.3
Based on 496 reviews
 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 162 reviews)
8.7
(Based on 480 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 160 reviews)
8.8
(Based on 481 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 116 reviews)
8.5
(Based on 224 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 121 reviews)
8.8
(Based on 226 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 150 reviews)
9.0
(Based on 435 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 121 reviews)
9.3
(Based on 231 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 159 reviews)
9.1
(Based on 482 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.6%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.8%
47.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.7%
11.2%
 
Telecommunications
35.3%
Information Technology and Services
23.8%
Computer Software
27.7%
 
Sporting Goods
11.8%
Computer Software
17.5%
Information Technology and Services
20.7%
 
Insurance
11.8%
Telecommunications
6.8%
Internet
5.7%
 
Accounting
11.8%
Internet
5.3%
Financial Services
4.6%
 
Retail
5.9%
Marketing and Advertising
3.9%
Hospitality
3.7%
 
Other
23.5%
Other
42.7%
Other
37.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Jorge M.
Administrator in Information Technology and Services

Easy and intuitive to navigate! Much improved reporting! Ability to easily customize screens and fields for a multitude of uses!

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Information Technology and Services

Many features are good to a certain point but if you try to do anything a bit more sophisticated (ticket automation, more complex reports) it cannot be done within the tool

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Ask Bold360 a QuestionContact Bold360Ask Kayako a QuestionContact Kayako
Kate from G2 Crowd

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