Compare Bold360, Kayako, and TeamSupport

Pricing

 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Support Desk
$50 / agent / month billed annually
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Enterprise
$65 / agent / month billed annually
 
Scale
$60 /agent/month
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.1
8.6
Ease of Use
Ease of Use
5.6
8.4
8.6
Ease of Setup
Ease of Setup
6.7
8.0
8.3
Ease of Admin
Ease of Admin
5.8
8.1
8.7
Quality of Support
Quality of Support
6.1
8.2
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
9.2
Product Direction (% positive)
Product Direction (% positive)
3.7
7.1
9.0
Meets Requirements
Bold360
6.7
Kayako
8.1
TeamSupport
8.6
Ease of Use
Bold360
5.6
Kayako
8.4
TeamSupport
8.6
Ease of Setup
Bold360
6.7
Kayako
8.0
TeamSupport
8.3
Ease of Admin
Bold360
5.8
Kayako
8.1
TeamSupport
8.7
Quality of Support
Bold360
6.1
Kayako
8.2
TeamSupport
8.8
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
TeamSupport
9.2
Product Direction (% positive)
Bold360
3.7
Kayako
7.1
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.9
TeamSupport
8.2
Searchable Articles
Bold360
Not enough data available
Kayako
9.2
TeamSupport
8.3
Community Forums
Bold360
Not enough data available
Kayako
8.6
TeamSupport
7.9
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.5
TeamSupport
8.3
Interaction
Web Portals
Bold360
Not enough data available
Kayako
9.0
TeamSupport
8.7
Forum to Reponse
Bold360
Not enough data available
Kayako
8.0
TeamSupport
8.4
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.3
TeamSupport
8.8
Live Chat
Bold360
Not enough data available
Kayako
8.9
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
56.9%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.3%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.8%
11.3%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
23.6%
Computer Software
27.2%
 
Sporting Goods
11.8%
Computer Software
17.3%
Information Technology and Services
21.0%
 
Insurance
11.8%
Telecommunications
7.2%
Internet
5.7%
 
Accounting
11.8%
Internet
5.3%
Financial Services
4.4%
 
Retail
5.9%
Marketing and Advertising
3.8%
Hospitality
3.6%
 
Other
23.5%
Other
42.8%
Other
38.1%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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