Compare Bold360, Kayako, and Zendesk Support

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Inbox
$15
/agent/month
Essential
$5
/month
 
Plus
Request a Quote
Annual concurrent licenses
Growth
$30
/agent/month
Team
$19
/month
 
Scale
$60
/agent/month
Professional
$49
/month
 
Enterprise
$99
/month
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Kayako
Inbox
$15/agent/month
Growth
$30/agent/month
Scale
$60/agent/month
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.1
8.6
Ease of Use
Ease of Use
5.6
8.4
8.6
Ease of Setup
Ease of Setup
6.7
8.0
8.2
Ease of Admin
Ease of Admin
5.8
8.1
8.3
Quality of Support
Quality of Support
6.1
8.2
8.4
Ease of Doing Business With
Ease of Doing Business With
6.7
8.4
8.4
Product Direction (% positive)
Product Direction (% positive)
3.7
7.1
7.6
Meets Requirements
Bold360
6.7
Kayako
8.1
Zendesk Support
8.6
Ease of Use
Bold360
5.6
Kayako
8.4
Zendesk Support
8.6
Ease of Setup
Bold360
6.7
Kayako
8.0
Zendesk Support
8.2
Ease of Admin
Bold360
5.8
Kayako
8.1
Zendesk Support
8.3
Quality of Support
Bold360
6.1
Kayako
8.2
Zendesk Support
8.4
Ease of Doing Business With
Bold360
6.7
Kayako
8.4
Zendesk Support
8.4
Product Direction (% positive)
Bold360
3.7
Kayako
7.1
Zendesk Support
7.6

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Kayako
8.9
Zendesk Support
8.6
Searchable Articles
Bold360
Not enough data available
Kayako
9.2
Zendesk Support
8.6
Community Forums
Bold360
Not enough data available
Kayako
8.6
Zendesk Support
8.2
Interactive FAQs & Forums
Bold360
Not enough data available
Kayako
8.5
Zendesk Support
8.2
Interaction
Web Portals
Bold360
Not enough data available
Kayako
9.0
Zendesk Support
8.6
Forum to Reponse
Bold360
Not enough data available
Kayako
8.0
Zendesk Support
8.5
Tickets and Tagging
Bold360
Not enough data available
Kayako
9.3
Zendesk Support
8.9
Live Chat
Bold360
Not enough data available
Kayako
8.9
Zendesk Support
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
56.9%
39.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.3%
44.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
7.8%
16.3%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Kayako
Small-Business
56.9%
Mid-Market
35.3%
Enterprise
7.8%
Zendesk Support
Small-Business
39.1%
Mid-Market
44.6%
Enterprise
16.3%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
23.6%
Computer Software
17.9%
 
Sporting Goods
11.8%
Computer Software
17.3%
Information Technology and Services
15.3%
 
Insurance
11.8%
Telecommunications
7.2%
Internet
10.3%
 
Accounting
11.8%
Internet
5.3%
Marketing and Advertising
4.9%
 
Retail
5.9%
Marketing and Advertising
3.8%
Telecommunications
3.3%
 
Other
23.5%
Other
42.8%
Other
48.4%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Kayako
Information Technology and Services
23.6%
Computer Software
17.3%
Telecommunications
7.2%
Internet
5.3%
Marketing and Advertising
3.8%
Other
42.8%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Kayako
Most Helpful Favorable Review
Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos provided

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

No videos provided
Bold360
No videos provided
Kayako

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
Zendesk Support
No downloads provided
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