Want to see who topped the 2019 Best Software Awards?

Compare Bold360, Kayako, and Zendesk Support

 
Starter
Request a Quote Annual concurrent licenses
Inbox
$15 /agent/month
Essential
$5 /month
 
Plus
Request a Quote Annual concurrent licenses
Growth
$30 /agent/month
Team
$19 /month
 
Scale
$60 /agent/month
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 162 reviews)
8.7
(Based on 1,220 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.6
(Based on 160 reviews)
8.7
(Based on 1,224 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.2
(Based on 116 reviews)
8.3
(Based on 585 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.3
(Based on 121 reviews)
8.4
(Based on 608 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.4
(Based on 150 reviews)
8.5
(Based on 1,036 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.6
(Based on 121 reviews)
8.6
(Based on 571 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.4
(Based on 159 reviews)
7.8
(Based on 1,212 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
57.6%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.8%
45.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
6.7%
16.1%
 
Telecommunications
35.3%
Information Technology and Services
23.8%
Computer Software
18.4%
 
Sporting Goods
11.8%
Computer Software
17.5%
Information Technology and Services
15.1%
 
Insurance
11.8%
Telecommunications
6.8%
Internet
10.6%
 
Accounting
11.8%
Internet
5.3%
Marketing and Advertising
5.1%
 
Retail
5.9%
Marketing and Advertising
3.9%
Telecommunications
3.3%
 
Other
23.5%
Other
42.7%
Other
47.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

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 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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