Compare Bold360 vs KnowledgeOwl

See this comparison of Bold360 vs. KnowledgeOwl based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
KnowledgeOwl Subscription
$49 month
 
Plus
Request a Quote Annual concurrent licenses
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.1
(Based on 62 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
23.8%
 
Telecommunications
35.7%
Computer Software
25.0%
 
Insurance
14.3%
Education Management
9.4%
 
Sporting Goods
14.3%
Internet
9.4%
 
Information Technology and Services
7.1%
Non-Profit Organization Management
7.8%
 
Marketing and Advertising
7.1%
Marketing and Advertising
6.3%
 
Other
21.4%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Graphic Design

Reports on what our users are searching for, tagging articles, easy to use interface on the admin side.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

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Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
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Kate avatar
Kate from G2 Crowd

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