Compare Bold360 vs KnowledgeOwl

See this comparison of Bold360 vs. KnowledgeOwl based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. KnowledgeOwl rates 4.5/5 stars with 63 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
KnowledgeOwl Subscription
$49 month
 
Plus
Request a Quote Annual concurrent licenses
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
9.0
(Based on 62 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.1
(Based on 62 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.9
(Based on 48 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.7
(Based on 56 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.6
(Based on 45 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.3
(Based on 62 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
30.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
23.8%
 
Telecommunications
35.7%
Computer Software
25.0%
 
Insurance
14.3%
Education Management
9.4%
 
Sporting Goods
14.3%
Internet
9.4%
 
Information Technology and Services
7.1%
Non-Profit Organization Management
7.8%
 
Marketing and Advertising
7.1%
Marketing and Advertising
6.3%
 
Other
21.4%
Other
42.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

Blake W.
Administrator in Computer Software

The team at knowledge owl was very helpful when I was looking for an easy to use content management system. I needed something that not only I could log into and use; my team uses Knowledge Owl as well. The support staff at knowledge owl helped me customize...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
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Kate from G2 Crowd

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