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Compare Bold360 vs KnowledgeOwl

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comparison of Bold360 vs. KnowledgeOwl
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
KnowledgeOwl Subscription
$49 month
 
Plus
Request a Quote Annual concurrent licenses
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
25.0%
 
Telecommunications
40.0%
Computer Software
22.5%
 
Sporting Goods
13.3%
Internet
8.5%
 
Insurance
13.3%
Information Technology and Services
8.5%
 
Retail
6.7%
Education Management
8.5%
 
Marketing and Advertising
6.7%
Non-Profit Organization Management
7.0%
 
Other
20.0%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Eliza L.
Administrator in Computer Software

KnowledgeOwl offers very responsive and helpful customer support. If I ask about a feature that's currently unavailable, they'll put in a request with their Development team to implement it within a few weeks. Their product is easy to use and if I have any...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Non-Profit Organization Management

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was...

 
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Kate from G2 Crowd

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