Compare Bold360 vs KnowledgeOwl

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comparison of Bold360 vs. KnowledgeOwl
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. KnowledgeOwl rates 4.5/5 stars with 68 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
KnowledgeOwl Subscription
$49 month
 
Plus
Request a Quote Annual concurrent licenses
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.1
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.1
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 50 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 53 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.7
(Based on 61 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.7
(Based on 50 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.4
(Based on 67 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
44.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
25.0%
 
Telecommunications
35.3%
Computer Software
22.5%
 
Sporting Goods
11.8%
Internet
8.5%
 
Insurance
11.8%
Information Technology and Services
8.5%
 
Accounting
11.8%
Education Management
8.5%
 
Retail
5.9%
Non-Profit Organization Management
7.0%
 
Other
23.5%
Other
45.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Internet

The ability to structure the articles exactly as you see fit. Nesting different collections into categories that can then have articles inside is amazing.

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Rebecca C.
Administrator in Marketing and Advertising

I didn't like the process of having to add each person as a user rather than giving everyone in the org access. Our knowledgeowl subscription only allowed for a few subscriptions which meant that we were constantly adding and removing people to ensure that...

 
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Kate from G2 Crowd

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