Compare Bold360 vs KnowledgeOwl

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comparison of Bold360 vs. KnowledgeOwl
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. KnowledgeOwl rates 4.5/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
KnowledgeOwl Subscription
$49 month
 
Plus
Request a Quote Annual concurrent licenses
Additional Knowledge Bases
$30 month
 
Additional Users
$20 month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
9.1
(Based on 65 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.1
(Based on 65 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.0
(Based on 48 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.0
(Based on 51 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.7
(Based on 59 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
(Based on 48 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.4
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
31.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
22.7%
 
Telecommunications
35.7%
Computer Software
23.2%
 
Insurance
14.3%
Information Technology and Services
8.7%
 
Sporting Goods
14.3%
Education Management
8.7%
 
Information Technology and Services
7.1%
Internet
8.7%
 
Marketing and Advertising
7.1%
Non-Profit Organization Management
7.2%
 
Other
21.4%
Other
43.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Gabriel C.
Administrator

Simple web base interface that's easy to use by anyone in the company. Great features that really help you manage the life cycle of your knowledge articles. Any questions or problem you have, just contact the support team and they are always there to help...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Andrea P.
Administrator in Human Resources

One cannot copy and paste images from a tool like Jing. Copying and pasting text works just fine, it's just the use of the "Copy/Paste" function with images that does not seem to work at all.

 
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Kate from G2 Crowd

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