Want to see who topped the 2019 Best Software Awards?

Compare Bold360 vs LiveAgent

See this

comparison of Bold360 vs. LiveAgent
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. LiveAgent rates 4.5/5 stars with 867 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
All-inclusive
$39/month User Seat
 
Plus
Request a Quote Annual concurrent licenses
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.9
(Based on 801 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.0
(Based on 802 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.8
(Based on 527 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.9
(Based on 526 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.1
(Based on 759 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.2
(Based on 512 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.1
(Based on 790 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
64.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
22.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
13.1%
 
Telecommunications
35.3%
Information Technology and Services
13.0%
 
Sporting Goods
11.8%
Computer Software
7.8%
 
Insurance
11.8%
Internet
5.8%
 
Accounting
11.8%
Marketing and Advertising
4.6%
 
Retail
5.9%
Retail
4.4%
 
Other
23.5%
Other
64.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User in Information Technology and Services

I felt like the whole program was a bit dated and clunky

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
Ask Bold360 a QuestionContact Bold360
Kate from G2 Crowd

Need help?

I can help.