Compare Bold360 vs LiveAgent

See this comparison of Bold360 vs. LiveAgent based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. LiveAgent rates 4.5/5 stars with 662 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
All-inclusive
$39/month User Seat
 
Plus
Request a Quote Annual concurrent licenses
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.8
(Based on 615 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.0
(Based on 615 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.7
(Based on 425 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.9
(Based on 424 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.1
(Based on 581 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
(Based on 412 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.1
(Based on 604 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
13.0%
 
Telecommunications
35.7%
Information Technology and Services
12.5%
 
Insurance
14.3%
Computer Software
7.4%
 
Sporting Goods
14.3%
Internet
5.8%
 
Information Technology and Services
7.1%
Retail
5.3%
 
Marketing and Advertising
7.1%
Telecommunications
3.6%
 
Other
21.4%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
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