Compare Bold360 vs LiveAgent

See this

comparison of Bold360 vs. LiveAgent
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. LiveAgent rates 4.5/5 stars with 759 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
All-inclusive
$39/month User Seat
 
Plus
Request a Quote Annual concurrent licenses
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.8
(Based on 702 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.0
(Based on 703 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.8
(Based on 468 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.9
(Based on 467 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.1
(Based on 666 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
(Based on 454 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.1
(Based on 692 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
62.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
24.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
13.2%
 
Telecommunications
35.7%
Information Technology and Services
12.8%
 
Insurance
14.3%
Computer Software
7.8%
 
Sporting Goods
14.3%
Internet
6.0%
 
Information Technology and Services
7.1%
Retail
4.7%
 
Marketing and Advertising
7.1%
Marketing and Advertising
4.1%
 
Other
21.4%
Other
64.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Kikne S.
User

Not very attractive visually but honestly wi get the work done

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
Ask Bold360 a QuestionContact Bold360
Kate from G2 Crowd

Need help?

I can help.