Compare Bold360 vs LiveAgent

See this comparison of Bold360 vs. LiveAgent based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. LiveAgent rates 4.5/5 stars with 609 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Ticket
$12/month User Seat
 
Plus
Request a Quote Annual concurrent licenses
Ticket+Chat
$29/month User Seat
 
All-inclusive
$59/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.8
(Based on 570 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.0
(Based on 570 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.7
(Based on 398 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.9
(Based on 399 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.1
(Based on 538 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
(Based on 386 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
9.2
(Based on 560 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
63.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
24.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
11.9%
 
Telecommunications
35.7%
Information Technology and Services
12.3%
 
Insurance
14.3%
Computer Software
7.7%
 
Sporting Goods
14.3%
Internet
6.4%
 
Information Technology and Services
7.1%
Retail
5.6%
 
Marketing and Advertising
7.1%
Telecommunications
3.3%
 
Other
21.4%
Other
64.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

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Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
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Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

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Lindsay W.
User in Broadcast Media

There is not much that I dislike. I've never had an issue with it.

 
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Kate avatar
Kate from G2 Crowd

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