Compare Bold360, LiveAgent, and Zoho Desk

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Bold360
LiveAgent
Zoho Desk
Optimized for quick response
Add Product
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Bold360
Bold360
2.7
Based on 14 reviews
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LiveAgent
LiveAgent
4.5
Based on 967 reviews
remove product
Zoho Desk
Zoho Desk
4.3
Based on 910 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
All-inclusive
$39/month User Seat
FREE
$0 /agent/month
 
Plus
Request a Quote Annual concurrent licenses
Ticket+Chat
$29/month User Seat
PROFESSIONAL
$12 /agent/month
 
Ticket
$9/month User Seat
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.0
(Based on 900 reviews)
8.8
(Based on 832 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.1
(Based on 901 reviews)
8.6
(Based on 832 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.9
(Based on 615 reviews)
8.3
(Based on 679 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 612 reviews)
8.5
(Based on 678 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 857 reviews)
8.3
(Based on 747 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.2
(Based on 599 reviews)
8.6
(Based on 632 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
9.1
(Based on 888 reviews)
8.8
(Based on 822 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
61.4%
72.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
26.2%
21.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
12.3%
5.9%
 
Telecommunications
35.3%
Information Technology and Services
11.9%
Information Technology and Services
24.9%
 
Sporting Goods
11.8%
Computer Software
7.1%
Computer Software
10.4%
 
Insurance
11.8%
Computer & Network Security
5.9%
Internet
4.2%
 
Accounting
11.8%
Internet
5.6%
Telecommunications
4.1%
 
Retail
5.9%
Marketing and Advertising
4.2%
Marketing and Advertising
4.1%
 
Other
23.5%
Other
65.4%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User

the application in the mobile is not what one would expect, for an application of a cast like this, the truth is something that disappoints me a little, when I acquire something of this price, I hope, that the functionalities are optimal in all devices,...

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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