Compare Bold360 vs LiveChat
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comparison of Bold360 vs. LiveChat
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. LiveChat rates 4.5/5 stars with 526 reviews. Each product's score is calculated by real-time data from verified user reviews.
 Bold360 2.7 Based on 14 reviews |  LiveChat 4.5 Based on 526 reviews |
Pricing
Starter Request a Quote Annual concurrent licenses | Starter $16 per seat / month | |
Plus Request a Quote Annual concurrent licenses | Team $33 per seat / month | |
| ‐ | Business $50 per seat / month | |
| ‐ | Enterprise $149 per seat / month | |
Free Trial | Free Trial |
Ratings
| Meets Requirements | 7.0 (Based on 13 reviews) | 9.2 (Based on 499 reviews) |
| Ease of Use | 6.1 (Based on 13 reviews) | 9.4 (Based on 498 reviews) |
| Ease of Setup | 7.0 (Based on 5 reviews) | 9.2 (Based on 207 reviews) |
| Ease of Admin | 6.3 (Based on 6 reviews) | 9.2 (Based on 207 reviews) |
| Quality of Support | 6.5 (Based on 9 reviews) | 9.2 (Based on 460 reviews) |
| Ease of Doing Business With | 7.0 (Based on 5 reviews) | 9.2 (Based on 200 reviews) |
| Product Direction (% positive) | 4.3 (Based on 13 reviews) | 8.5 (Based on 497 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 42.9% | 48.1% |
Mid-Market (51-1000 emp.) | 42.9% | 35.6% |
Enterprise (> 1000 emp.) | 14.3% | 16.3% |
Reviewers' Industry
Telecommunications 35.3% | Computer Software 9.3% | |
Sporting Goods 11.8% | Information Technology and Services 8.5% | |
Insurance 11.8% | Internet 5.1% | |
Accounting 11.8% | Retail 5.0% | |
Retail 5.9% | Telecommunications 3.5% | |
Other 23.5% | Other 68.6% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Education Management BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ... | Eugenio S. User in Information Technology and Services I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most. |
| Most Helpful Critical Review | Candace U. Administrator in Insurance Keeping you logged on when you've clicked out of it as well as hearing other chats | G2 Crowd User in Hospital & Health Care It's not updated enough, it is headed up |
