Compare Bold360, LiveChat, and SnapEngage

 
Starter
Request a Quote Annual concurrent licenses
Starter
$16 per seat / month
Essentials
From $16 per user / per month
 
Plus
Request a Quote Annual concurrent licenses
Team
$33 per seat / month
Professional
From $26 per user / per month
 
Business
$50 per seat / month
Enterprise
From $40 per user / per month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
9.2
(Based on 501 reviews)
8.8
(Based on 123 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.4
(Based on 500 reviews)
9.3
(Based on 125 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.2
(Based on 208 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.2
(Based on 208 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 461 reviews)
9.2
(Based on 114 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.2
(Based on 201 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.5
(Based on 499 reviews)
8.7
(Based on 123 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
48.1%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
35.6%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
16.3%
9.5%
 
Telecommunications
35.3%
Computer Software
9.3%
Information Technology and Services
14.5%
 
Sporting Goods
11.8%
Information Technology and Services
8.6%
Computer Software
14.5%
 
Insurance
11.8%
Internet
5.1%
Financial Services
5.3%
 
Accounting
11.8%
Retail
4.9%
Telecommunications
4.6%
 
Retail
5.9%
Telecommunications
3.5%
Insurance
4.6%
 
Other
23.5%
Other
68.5%
Other
56.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User in Consumer Services

After 10 minutes of no conversation if there is someone in the chat queue it will bring in another chat. This causes most reps more stress because sometimes we will do a screen share and forget to drop out of chat, or we have to wait for a process to time...

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
 No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

Need help?

I can help.