Compare Bold360 vs LiveHelpNow

See this comparison of Bold360 vs. LiveHelpNow based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Live chat and SMS
$18.90 per month
 
Plus
Request a Quote Annual concurrent licenses
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.8
(Based on 95 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.8
(Based on 95 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.6
(Based on 77 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.7
(Based on 85 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.0
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
50.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
18.4%
 
Telecommunications
35.7%
Information Technology and Services
7.0%
 
Insurance
14.3%
Retail
6.3%
 
Sporting Goods
14.3%
Insurance
4.7%
 
Information Technology and Services
7.1%
Consumer Goods
4.7%
 
Marketing and Advertising
7.1%
Construction
3.9%
 
Other
21.4%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

G2 Crowd User

Being able to chat online, it makes things easier

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 Crowd User

The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks.

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.