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Compare Bold360 vs LiveHelpNow

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comparison of Bold360 vs. LiveHelpNow
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. LiveHelpNow rates 4.2/5 stars with 111 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Live chat and SMS
$18.90 per month
 
Plus
Request a Quote Annual concurrent licenses
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 103 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.8
(Based on 103 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.6
(Based on 81 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.6
(Based on 80 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.7
(Based on 92 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 80 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
7.9
(Based on 102 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
48.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
32.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
18.9%
 
Telecommunications
35.3%
Information Technology and Services
7.9%
 
Sporting Goods
11.8%
Retail
5.7%
 
Insurance
11.8%
Insurance
4.3%
 
Accounting
11.8%
Consumer Goods
4.3%
 
Retail
5.9%
Business Supplies and Equipment
4.3%
 
Other
23.5%
Other
73.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User

I love that I can chat in and get help whenever I need it.

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Information Technology and Services

It's not clear how to differentiate between departments and permissions, and there are no contact information anywhere on the admin site. I'm your customer, how the heck do I reach out for help? I get notifications and pop ups for everyone because I'm an...

 
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LiveHelpNow help desk software. Company and vision

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Kate from G2 Crowd

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