Compare Bold360 vs LiveHelpNow

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comparison of Bold360 vs. LiveHelpNow
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. LiveHelpNow rates 4.2/5 stars with 109 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Live chat and SMS
$18.90 per month
 
Plus
Request a Quote Annual concurrent licenses
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.8
(Based on 100 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.8
(Based on 100 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.6
(Based on 80 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.5
(Based on 79 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.7
(Based on 90 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
(Based on 79 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.0
(Based on 99 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
49.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
32.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
18.3%
 
Telecommunications
35.7%
Information Technology and Services
8.0%
 
Insurance
14.3%
Retail
5.8%
 
Sporting Goods
14.3%
Construction
4.4%
 
Information Technology and Services
7.1%
Business Supplies and Equipment
4.4%
 
Marketing and Advertising
7.1%
Insurance
4.4%
 
Other
21.4%
Other
73.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Insurance

The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert...

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

Simon B.
User

Although, LiveHelpnow has an horrendous user interface. I mean, really, really bad. The chat window is awfully small, while the designated space to watch who is chatting is completely disproportionated. You can change it, but its not easy to find the...

 
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LiveHelpNow help desk software. Company and vision

 No downloads provided.
Ask Bold360 a QuestionContact Bold360
Kate from G2 Crowd

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