Compare Bold360 vs Micro Focus Service Management Automation (SMAX)
See this
comparison of Bold360 vs. Micro Focus Service Management Automation (SMAX)
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. Micro Focus Service Management Automation (SMAX) rates 4.0/5 stars with 52 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
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Annual concurrent licenses
 
Plus
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Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Micro Focus Service Management Automation (SMAX)
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.2
Ease of Use
Ease of Use
6.0
7.4
Ease of Setup
Ease of Setup
6.7
7.1
Ease of Admin
Ease of Admin
5.8
7.5
Quality of Support
Quality of Support
6.5
7.6
Ease of Doing Business With
Ease of Doing Business With
6.7
8.1
Product Direction (% positive)
Product Direction (% positive)
4.2
6.8
Meets Requirements
Bold360
6.9
Micro Focus Service Management Automation (SMAX)
8.2
Ease of Use
Bold360
6.0
Micro Focus Service Management Automation (SMAX)
7.4
Ease of Setup
Bold360
6.7
Micro Focus Service Management Automation (SMAX)
7.1
Ease of Admin
Bold360
5.8
Micro Focus Service Management Automation (SMAX)
7.5
Quality of Support
Bold360
6.5
Micro Focus Service Management Automation (SMAX)
7.6
Ease of Doing Business With
Bold360
6.7
Micro Focus Service Management Automation (SMAX)
8.1
Product Direction (% positive)
Bold360
4.2
Micro Focus Service Management Automation (SMAX)
6.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
69.2%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
Micro Focus Service Management Automation (SMAX)
Small-Business
9.6%
Mid-Market
21.2%
Enterprise
69.2%

Reviewers' Industry

 
Telecommunications
33.3%
Information Technology and Services
25.4%
 
Sporting Goods
11.1%
Hospital & Health Care
10.2%
 
Insurance
11.1%
Insurance
8.5%
 
Accounting
11.1%
Airlines/Aviation
8.5%
 
Retail
5.6%
Utilities
3.4%
 
Other
27.8%
Other
44.1%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
Micro Focus Service Management Automation (SMAX)
Information Technology and Services
25.4%
Hospital & Health Care
10.2%
Insurance
8.5%
Airlines/Aviation
8.5%
Utilities
3.4%
Other
44.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Micro Focus Service Management Automation (SMAX)
Most Helpful Favorable Review
Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

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Micro Focus Service Management Automation (SMAX)
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