Compare Bold360 vs MindTouch
See this
comparison of Bold360 vs. MindTouch
based on data from user reviews. Bold360 rates 2.8/5 stars with 15 reviews. MindTouch rates 4.1/5 stars with 50 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
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Annual concurrent licenses
 
Plus
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Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
MindTouch
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
Ease of Use
Ease of Use
6.0
8.1
Ease of Setup
Ease of Setup
6.7
7.7
Ease of Admin
Ease of Admin
5.8
8.2
Quality of Support
Quality of Support
6.5
8.7
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
Meets Requirements
Bold360
6.9
MindTouch
8.1
Ease of Use
Bold360
6.0
MindTouch
8.1
Ease of Setup
Bold360
6.7
MindTouch
7.7
Ease of Admin
Bold360
5.8
MindTouch
8.2
Quality of Support
Bold360
6.5
MindTouch
8.7
Ease of Doing Business With
Bold360
6.7
MindTouch
8.8
Product Direction (% positive)
Bold360
4.2
MindTouch
7.9

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
MindTouch
9.2
Searchable Articles
Bold360
Not enough data available
MindTouch
8.2
Community Forums
Bold360
Not enough data available
MindTouch
Not enough data available
Interactive FAQs & Forums
Bold360
Not enough data available
MindTouch
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
MindTouch
8.8
Forum to Reponse
Bold360
Not enough data available
MindTouch
Not enough data available
Tickets and Tagging
Bold360
Not enough data available
MindTouch
8.0
Live Chat
Bold360
Not enough data available
MindTouch
8.1

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
18.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
59.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
22.4%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
36.4%
 
Sporting Goods
11.1%
Information Technology and Services
16.7%
 
Insurance
11.1%
Financial Services
7.6%
 
Accounting
11.1%
Telecommunications
6.1%
 
Retail
5.6%
Internet
4.5%
 
Other
27.8%
Other
28.8%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

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