Compare Bold360, MindTouch, and Gainsight

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Bold360
MindTouch
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Gainsight
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Bold360
Bold360
2.7
Based on 14 reviews
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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Gainsight
Gainsight
4.4
Based on 240 reviews
Optimized for quick response
 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 50 reviews)
8.6
(Based on 227 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.3
(Based on 50 reviews)
8.0
(Based on 226 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.0
(Based on 42 reviews)
6.5
(Based on 119 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 43 reviews)
7.2
(Based on 124 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.8
(Based on 49 reviews)
9.0
(Based on 208 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 42 reviews)
9.2
(Based on 124 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.1
(Based on 49 reviews)
9.1
(Based on 228 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
18.4%
6.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
59.2%
71.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.4%
22.7%
 
Telecommunications
35.3%
Computer Software
36.4%
Computer Software
47.4%
 
Sporting Goods
11.8%
Information Technology and Services
16.7%
Information Technology and Services
18.8%
 
Insurance
11.8%
Financial Services
7.6%
Internet
12.5%
 
Accounting
11.8%
Telecommunications
6.1%
Marketing and Advertising
5.2%
 
Retail
5.9%
Internet
4.5%
Financial Services
2.1%
 
Other
23.5%
Other
28.8%
Other
13.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Steven D.
Administrator in Computer Software

Gainsight is an incredible tool. Our ability to manage risk and drive renewals is incredibly robust thanks to the automation and excellent features from Gainsight. The tool's repertoire of features has grown faster than our Customer Success business...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

The software as a whole is very clunky in terms of user interface. It's not self explanatory or intuitive at all, and configuration to make the software do what you want it to do is very complicated. Sometimes its the small things...this is a Salesforce add...

 
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Kate from G2 Crowd

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