Compare Bold360, MindTouch, and Intercom

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Bold360
MindTouch
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Intercom
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Bold360
Bold360
2.7
Based on 14 reviews
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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Intercom
Intercom
4.3
Based on 687 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
Engage
$53 starting from
 
Plus
Request a Quote Annual concurrent licenses
Respond
$53 starting from
 
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 50 reviews)
8.7
(Based on 626 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.3
(Based on 50 reviews)
8.8
(Based on 631 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.0
(Based on 42 reviews)
8.5
(Based on 280 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 43 reviews)
8.8
(Based on 295 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.8
(Based on 49 reviews)
8.7
(Based on 591 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 42 reviews)
8.9
(Based on 284 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.1
(Based on 49 reviews)
8.7
(Based on 623 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
18.4%
69.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
59.2%
26.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.4%
4.1%
 
Telecommunications
35.3%
Computer Software
36.4%
Computer Software
24.8%
 
Sporting Goods
11.8%
Information Technology and Services
16.7%
Internet
16.8%
 
Insurance
11.8%
Financial Services
7.6%
Information Technology and Services
15.0%
 
Accounting
11.8%
Telecommunications
6.1%
Marketing and Advertising
6.9%
 
Retail
5.9%
Internet
4.5%
Education Management
2.0%
 
Other
23.5%
Other
28.8%
Other
34.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Kate from G2 Crowd

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