Compare Bold360, MindTouch, and Intercom
 Bold360 2.7 Based on 14 reviews |  MindTouch 4.1 Based on 50 reviews Optimized for quick response |  Intercom 4.3 Based on 687 reviews Optimized for quick response |
Pricing
Starter Request a Quote Annual concurrent licenses | ‐ | Engage $53 starting from | |
Plus Request a Quote Annual concurrent licenses | ‐ | Respond $53 starting from | |
| ‐ | ‐ | Educate $49 monthly flat rate | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 7.0 (Based on 13 reviews) | 8.3 (Based on 50 reviews) | 8.7 (Based on 626 reviews) |
| Ease of Use | 6.1 (Based on 13 reviews) | 8.3 (Based on 50 reviews) | 8.8 (Based on 631 reviews) |
| Ease of Setup | 7.0 (Based on 5 reviews) | 8.0 (Based on 42 reviews) | 8.5 (Based on 280 reviews) |
| Ease of Admin | 6.3 (Based on 6 reviews) | 8.4 (Based on 43 reviews) | 8.8 (Based on 295 reviews) |
| Quality of Support | 6.5 (Based on 9 reviews) | 8.8 (Based on 49 reviews) | 8.7 (Based on 591 reviews) |
| Ease of Doing Business With | 7.0 (Based on 5 reviews) | 9.0 (Based on 42 reviews) | 8.9 (Based on 284 reviews) |
| Product Direction (% positive) | 4.3 (Based on 13 reviews) | 8.1 (Based on 49 reviews) | 8.7 (Based on 623 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 42.9% | 18.4% | 69.2% |
Mid-Market (51-1000 emp.) | 42.9% | 59.2% | 26.7% |
Enterprise (> 1000 emp.) | 14.3% | 22.4% | 4.1% |
Reviewers' Industry
Telecommunications 35.3% | Computer Software 36.4% | Computer Software 24.8% | |
Sporting Goods 11.8% | Information Technology and Services 16.7% | Internet 16.8% | |
Insurance 11.8% | Financial Services 7.6% | Information Technology and Services 15.0% | |
Accounting 11.8% | Telecommunications 6.1% | Marketing and Advertising 6.9% | |
Retail 5.9% | Internet 4.5% | Education Management 2.0% | |
Other 23.5% | Other 28.8% | Other 34.5% |
Reviews
| Most Helpful Favorable Review | G2 Crowd User in Education Management BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ... | Robert P. Administrator in Architecture & Planning Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been... | Leanna W. User in Staffing and Recruiting This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of... |
| Most Helpful Critical Review | Jessica F. User in Telecommunications Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance. | G2 Crowd User Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices. | G2 Crowd User We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of... |
