Compare Bold360, MindTouch, Intercom, and Zendesk Chat

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Engage
$53
starting from
LITE
Free
 
Plus
Request a Quote
Annual concurrent licenses
Respond
$53
starting from
BASIC
$11.20
per agent/mo. ( billed annually)
 
Educate
$49
monthly flat rate
ADVANCED
$20
per agent/mo. (billed annually)
 
PREMIUM
$44
per agent/mo (billed annually)
 
Free Trial
Free Trial Unavailable
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
MindTouch
Free Trial Unavailable
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial
Zendesk Chat
LITE
Free
BASIC
$11.20per agent/mo. ( billed annually)
ADVANCED
$20per agent/mo. (billed annually)
PREMIUM
$44per agent/mo (billed annually)
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.9
8.1
8.6
8.8
Ease of Use
Ease of Use
6.0
8.1
8.7
8.8
Ease of Setup
Ease of Setup
6.7
7.7
8.3
8.5
Ease of Admin
Ease of Admin
5.8
8.2
8.7
8.3
Quality of Support
Quality of Support
6.5
8.7
8.5
8.4
Ease of Doing Business With
Ease of Doing Business With
6.7
8.8
8.8
8.5
Product Direction (% positive)
Product Direction (% positive)
4.2
7.9
8.5
8.6
Meets Requirements
Bold360
6.9
MindTouch
8.1
Intercom
8.6
Zendesk Chat
8.8
Ease of Use
Bold360
6.0
MindTouch
8.1
Intercom
8.7
Zendesk Chat
8.8
Ease of Setup
Bold360
6.7
MindTouch
7.7
Intercom
8.3
Zendesk Chat
8.5
Ease of Admin
Bold360
5.8
MindTouch
8.2
Intercom
8.7
Zendesk Chat
8.3
Quality of Support
Bold360
6.5
MindTouch
8.7
Intercom
8.5
Zendesk Chat
8.4
Ease of Doing Business With
Bold360
6.7
MindTouch
8.8
Intercom
8.8
Zendesk Chat
8.5
Product Direction (% positive)
Bold360
4.2
MindTouch
7.9
Intercom
8.5
Zendesk Chat
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
40.0%
18.4%
69.1%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
46.7%
59.2%
26.9%
40.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
22.4%
4.0%
11.9%
Bold360
Small-Business
40.0%
Mid-Market
46.7%
Enterprise
13.3%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Intercom
Small-Business
69.1%
Mid-Market
26.9%
Enterprise
4.0%
Zendesk Chat
Small-Business
47.8%
Mid-Market
40.3%
Enterprise
11.9%

Reviewers' Industry

 
Telecommunications
33.3%
Computer Software
36.4%
Computer Software
24.7%
Computer Software
15.7%
 
Sporting Goods
11.1%
Information Technology and Services
16.7%
Internet
16.9%
Information Technology and Services
8.2%
 
Insurance
11.1%
Financial Services
7.6%
Information Technology and Services
15.2%
Internet
8.0%
 
Accounting
11.1%
Telecommunications
6.1%
Marketing and Advertising
6.9%
Consumer Services
6.3%
 
Retail
5.6%
Internet
4.5%
Education Management
2.0%
Telecommunications
5.3%
 
Other
27.8%
Other
28.8%
Other
34.3%
Other
56.5%
Bold360
Telecommunications
33.3%
Sporting Goods
11.1%
Insurance
11.1%
Accounting
11.1%
Retail
5.6%
Other
27.8%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Intercom
Computer Software
24.7%
Internet
16.9%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.3%
Zendesk Chat
Computer Software
15.7%
Information Technology and Services
8.2%
Internet
8.0%
Consumer Services
6.3%
Telecommunications
5.3%
Other
56.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

G2 Crowd User in Cosmetics

Our Customer Care Team had about 25 people monitoring the desktop emails. We did run into issue with the software not updating properly, so we would end up responding twice to the same email.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

MindTouch
Most Helpful Favorable Review
Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Zendesk Chat
Most Helpful Favorable Review
Collin C.
Administrator in Computer Software

Support tickets are automatically created from chats, greatly simplifying the process of escalating a chat conversation to a ticket. This keeps our processes for escalating issues to specialist teams straightforward. Lots of options for triggers and user...

Most Helpful Critical Review
G2 Crowd User in Cosmetics

Our Customer Care Team had about 25 people monitoring the desktop emails. We did run into issue with the software not updating properly, so we would end up responding twice to the same email.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 3
2 of 3
3 of 3

Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

No videos provided
Bold360
No videos provided
MindTouch
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Zendesk Chat
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
MindTouch
No downloads provided
Zendesk Chat
No downloads provided
Request More InformationRequest More InformationAsk MindTouch a QuestionContact MindTouchAsk Intercom a QuestionContact IntercomRequest More InformationRequest More Information