Compare Bold360, MindTouch, and Totango

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Bold360
MindTouch
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Totango
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Bold360
Bold360
2.7
Based on 14 reviews
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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Totango
Totango
4.3
Based on 90 reviews
Optimized for quick response
 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.3
(Based on 50 reviews)
8.6
(Based on 88 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.3
(Based on 50 reviews)
8.6
(Based on 88 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
8.0
(Based on 42 reviews)
7.0
(Based on 45 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.4
(Based on 43 reviews)
8.2
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.8
(Based on 49 reviews)
8.2
(Based on 83 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.0
(Based on 42 reviews)
8.4
(Based on 44 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.1
(Based on 49 reviews)
8.4
(Based on 88 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
18.4%
27.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
59.2%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
22.4%
18.0%
 
Telecommunications
35.3%
Computer Software
36.4%
Computer Software
39.1%
 
Sporting Goods
11.8%
Information Technology and Services
16.7%
Internet
22.5%
 
Insurance
11.8%
Financial Services
7.6%
Information Technology and Services
19.6%
 
Accounting
11.8%
Telecommunications
6.1%
Real Estate
2.9%
 
Retail
5.9%
Internet
4.5%
Marketing and Advertising
2.9%
 
Other
23.5%
Other
28.8%
Other
13.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Shachar A.
Administrator in Internet

Totango automatically captures 1 year of data, allowing you to easily see trends over time, comparison of periods and understand changes. In addition, using Totango we track our customers' usage in real time and are able to calculate Customer Health Score...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Marketing and Advertising

Crazy that a company that is built for CS orgs has such poor CS. Lies during implementation, weeks with no response from ticketing systems and our direct CSM, and no SLAs defined (if they are defined, they are surely in breach of them). Would be a great...

 
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Totango connects the dots of all customer data, actively monitors customer health changes, and drives proactive engagements. With Totango's enterprise edition you can quickly gain a holistic view of complex customer relationships and drive customer success across your entire supply chain.

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Kate from G2 Crowd

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