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Compare Bold360 vs Oracle Service Cloud (formerly RightNow)

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comparison of Bold360 vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 60 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.2
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.0
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.3
(Based on 36 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
7.5
(Based on 36 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
7.4
(Based on 46 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
7.4
(Based on 34 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
5.9
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
8.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
57.9%
 
Telecommunications
35.3%
Information Technology and Services
20.4%
 
Sporting Goods
11.8%
Retail
10.8%
 
Insurance
11.8%
Financial Services
6.5%
 
Accounting
11.8%
Computer Software
6.5%
 
Retail
5.9%
Pharmaceuticals
4.3%
 
Other
23.5%
Other
51.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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