Compare Bold360 vs Oracle Service Cloud (formerly RightNow)

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comparison of Bold360 vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.4
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.2
(Based on 57 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
7.8
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
7.4
(Based on 52 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
6.3
(Based on 56 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
55.6%
 
Telecommunications
35.7%
Information Technology and Services
24.0%
 
Insurance
14.3%
Retail
9.6%
 
Sporting Goods
14.3%
Financial Services
5.8%
 
Information Technology and Services
7.1%
Computer Software
5.8%
 
Marketing and Advertising
7.1%
Marketing and Advertising
3.8%
 
Other
21.4%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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