Compare Bold360 vs Salesforce Knowledge
See this
comparison of Bold360 vs. Salesforce Knowledge
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
 
Plus
Request a Quote
Annual concurrent licenses
 
Free Trial
Free Trial Unavailable
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
6.7
8.8
Ease of Use
Ease of Use
5.6
8.1
Ease of Setup
Ease of Setup
6.7
7.5
Ease of Admin
Ease of Admin
5.8
7.8
Quality of Support
Quality of Support
6.1
8.1
Ease of Doing Business With
Ease of Doing Business With
6.7
8.3
Product Direction (% positive)
Product Direction (% positive)
3.7
8.5
Meets Requirements
Bold360
6.7
Salesforce Knowledge
8.8
Ease of Use
Bold360
5.6
Salesforce Knowledge
8.1
Ease of Setup
Bold360
6.7
Salesforce Knowledge
7.5
Ease of Admin
Bold360
5.8
Salesforce Knowledge
7.8
Quality of Support
Bold360
6.1
Salesforce Knowledge
8.1
Ease of Doing Business With
Bold360
6.7
Salesforce Knowledge
8.3
Product Direction (% positive)
Bold360
3.7
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Bold360
Not enough data available
Salesforce Knowledge
8.8
Searchable Articles
Bold360
Not enough data available
Salesforce Knowledge
8.8
Community Forums
Bold360
Not enough data available
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Bold360
Not enough data available
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Bold360
Not enough data available
Salesforce Knowledge
8.7
Forum to Reponse
Bold360
Not enough data available
Salesforce Knowledge
8.7
Tickets and Tagging
Bold360
Not enough data available
Salesforce Knowledge
8.0
Live Chat
Bold360
Not enough data available
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
45.5%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Telecommunications
35.3%
Internet
22.2%
 
Sporting Goods
11.8%
Computer Software
22.2%
 
Insurance
11.8%
Insurance
11.1%
 
Accounting
11.8%
Hospital & Health Care
11.1%
 
Retail
5.9%
Textiles
5.6%
 
Other
23.5%
Other
27.8%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jessica F.
User in Marketing and Advertising

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User in Computer Software

What I love about Salesforce, period, is the fact that it is such a customisable CRM. There are a multitude of facets that can be built, applied and integrated with business. what makes the knowledge area of salesforce good is the fact it can answer most...

Most Helpful Critical Review
G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Screenshots

 
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Salesforce Knowledge
No screenshots provided
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