Compare Bold360 vs Salesforce Knowledge

See this comparison of Bold360 vs. Salesforce Knowledge based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets Requirements
Meets Requirements
6.7
(Based on 12 reviews)
Not enough data available
Ease of Use
Ease of Use
6.0
(Based on 12 reviews)
Not enough data available
Ease of Setup
Ease of SetupNot enough data availableNot enough data available
Ease of Admin
Ease of Admin
6.1
(Based on 5 reviews)
Not enough data available
Quality of Support
Quality of Support
6.1
(Based on 8 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business WithNot enough data availableNot enough data available
Product Direction (% positive)
Product Direction (% positive)
3.9
(Based on 12 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
60.0%
 
Telecommunications
35.7%
Computer Software
33.3%
 
Insurance
14.3%
Computer & Network Security
22.2%
 
Sporting Goods
14.3%
Internet
22.2%
 
Information Technology and Services
7.1%
Insurance
22.2%
 
Marketing and Advertising
7.1%
 
Other
21.4%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

It works for our company. The installation process is easy.

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.