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Compare Bold360 vs Salesforce Knowledge

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comparison of Bold360 vs. Salesforce Knowledge
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
45.5%
 
Telecommunications
40.0%
Internet
22.2%
 
Sporting Goods
13.3%
Computer Software
22.2%
 
Insurance
13.3%
Insurance
11.1%
 
Retail
6.7%
Hospital & Health Care
11.1%
 
Marketing and Advertising
6.7%
Textiles
5.6%
 
Other
20.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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