Compare Bold360 vs Salesforce Knowledge

See this comparison of Bold360 vs. Salesforce Knowledge based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
7.9
(Based on 7 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
50.0%
 
Telecommunications
35.7%
Internet
22.2%
 
Insurance
14.3%
Computer Software
16.7%
 
Sporting Goods
14.3%
Computer & Network Security
11.1%
 
Information Technology and Services
7.1%
Hospital & Health Care
11.1%
 
Marketing and Advertising
7.1%
Insurance
11.1%
 
Other
21.4%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

It works for our company. The installation process is easy.

G2 Crowd User in Information Technology and Services

I like Salesforce Knowledge user interface

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
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