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Compare Bold360 vs Salesforce Knowledge

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comparison of Bold360 vs. Salesforce Knowledge
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
 
Plus
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Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
7.9
(Based on 7 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.9
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
50.0%
 
Telecommunications
35.7%
Internet
22.2%
 
Insurance
14.3%
Computer Software
16.7%
 
Sporting Goods
14.3%
Computer & Network Security
11.1%
 
Information Technology and Services
7.1%
Hospital & Health Care
11.1%
 
Marketing and Advertising
7.1%
Insurance
11.1%
 
Other
21.4%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Ryan O.
Administrator in Internet

great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.

Most Helpful Critical Review
Most Helpful Critical Review
Danny R.
User in Telecommunications

The interface is a bit clunky and looks dated. Every once in a while, I'll have issues with BoldChat on my dual monitors as well - it just kind of hides in the nebulous space between the two monitors or off to the side of one, never to be seen from again...

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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