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Compare Bold360 vs Salesforce Service Cloud

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comparison of Bold360 vs. Salesforce Service Cloud
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Plus
Request a Quote Annual concurrent licenses
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.5
(Based on 1,216 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.2
(Based on 1,217 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.7
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.1
(Based on 542 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 528 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.0
(Based on 1,200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
32.3%
 
Telecommunications
40.0%
Computer Software
15.1%
 
Insurance
13.3%
Information Technology and Services
14.8%
 
Sporting Goods
13.3%
Internet
8.7%
 
Information Technology and Services
6.7%
Hospital & Health Care
3.6%
 
Marketing and Advertising
6.7%
Financial Services
3.4%
 
Other
20.0%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
Ask Bold360 a QuestionContact Bold360Ask SF Service Cloud a QuestionContact SF Service Cloud
Kate from G2 Crowd

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