Compare Bold360 vs SF Service Cloud

See this comparison of Bold360 vs. Salesforce Service Cloud based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1202 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.1
(Based on 1083 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 491 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.1
(Based on 499 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 951 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 489 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.0
(Based on 1069 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
26.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
31.5%
 
Telecommunications
35.7%
Computer Software
16.7%
 
Insurance
14.3%
Information Technology and Services
14.6%
 
Sporting Goods
14.3%
Internet
9.0%
 
Information Technology and Services
7.1%
Hospital & Health Care
3.5%
 
Marketing and Advertising
7.1%
Non-Profit Organization Management
3.4%
 
Other
21.4%
Other
52.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Insurance

I like that i am able to chat and get work done at the same time.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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