Compare Bold360 vs SF Service Cloud

See this comparison of Bold360 vs. Salesforce Service Cloud based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1130 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.5
(Based on 1019 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.1
(Based on 1019 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 469 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.1
(Based on 477 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 892 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 465 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.0
(Based on 1005 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
27.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
42.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
30.5%
 
Telecommunications
35.7%
Computer Software
17.1%
 
Insurance
14.3%
Information Technology and Services
14.0%
 
Sporting Goods
14.3%
Internet
9.5%
 
Information Technology and Services
7.1%
Hospital & Health Care
3.5%
 
Marketing and Advertising
7.1%
Non-Profit Organization Management
3.5%
 
Other
21.4%
Other
52.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Information Technology and Services

It works for our company. The installation process is easy.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate avatar
Kate from G2 Crowd

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I can help.