Compare Bold360 vs Salesforce Service Cloud

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comparison of Bold360 vs. Salesforce Service Cloud
based on data from user reviews. Bold360 rates 2.7/5 stars with 14 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,476 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Plus
Request a Quote Annual concurrent licenses
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.6
(Based on 1,322 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
8.2
(Based on 1,324 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
7.7
(Based on 580 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
8.1
(Based on 585 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
8.3
(Based on 1,165 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
8.5
(Based on 570 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.0
(Based on 1,304 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
40.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
34.0%
 
Telecommunications
35.3%
Information Technology and Services
14.7%
 
Sporting Goods
11.8%
Computer Software
14.6%
 
Insurance
11.8%
Internet
8.2%
 
Accounting
11.8%
Hospital & Health Care
3.6%
 
Retail
5.9%
Financial Services
3.4%
 
Other
23.5%
Other
55.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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