Compare Bold360 vs Salesforce Service Cloud

See this comparison of Bold360 vs. Salesforce Service Cloud based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
8.1
(Based on 1,213 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 549 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
8.2
(Based on 559 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.1
(Based on 1,197 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
32.8%
 
Telecommunications
35.7%
Computer Software
16.1%
 
Insurance
14.3%
Information Technology and Services
15.1%
 
Sporting Goods
14.3%
Internet
8.6%
 
Information Technology and Services
7.1%
Financial Services
3.7%
 
Marketing and Advertising
7.1%
Hospital & Health Care
3.5%
 
Other
21.4%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Telecommunications

Interface feels pretty dated, like I'm using a product from 2012.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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Kate from G2 Crowd

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