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Compare Bold360 vs SnapEngage

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comparison of Bold360 vs. SnapEngage
based on data from user reviews. Bold360 rates 2.5/5 stars with 13 reviews. SnapEngage rates 4.5/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Premier Plan
$420 month
 
Plus
Request a Quote Annual concurrent licenses
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 120 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 122 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 111 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 120 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.2%
42.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.5%
48.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.4%
9.8%
 
Telecommunications
40.0%
Information Technology and Services
14.8%
 
Sporting Goods
13.3%
Computer Software
14.8%
 
Insurance
13.3%
Financial Services
5.4%
 
Retail
6.7%
Telecommunications
4.7%
 
Marketing and Advertising
6.7%
Insurance
4.7%
 
Other
20.0%
Other
55.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
 No downloads provided.No downloads provided.
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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