Compare Bold360 vs SnapEngage

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comparison of Bold360 vs. SnapEngage
based on data from user reviews. Bold360 rates 2.3/5 stars with 12 reviews. SnapEngage rates 4.5/5 stars with 123 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter
Request a Quote Annual concurrent licenses
Premier Plan
$420 month
 
Plus
Request a Quote Annual concurrent licenses
Plus Plan (Most Popular!)
$140 /month
 
Business Plan
$60 /month.
 
Enterprise Plan
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
6.7
(Based on 12 reviews)
8.8
(Based on 119 reviews)
Ease of UseSee More
Ease of UseSee More
6.0
(Based on 12 reviews)
9.3
(Based on 121 reviews)
Ease of Setup
Ease of SetupNot enough data available
9.0
(Based on 79 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.1
(Based on 5 reviews)
9.0
(Based on 78 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.1
(Based on 8 reviews)
9.2
(Based on 110 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.4
(Based on 78 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
3.9
(Based on 12 reviews)
8.7
(Based on 119 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
42.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
41.7%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.3%
9.8%
 
Telecommunications
35.7%
Computer Software
14.9%
 
Insurance
14.3%
Information Technology and Services
14.2%
 
Sporting Goods
14.3%
Financial Services
5.4%
 
Information Technology and Services
7.1%
Insurance
4.7%
 
Marketing and Advertising
7.1%
Telecommunications
4.7%
 
Other
21.4%
Other
56.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Retail

There were too many features which were distracting. We have our online chat set up and used by our sales reps to generate leads and have more people call in. We need simplicity as our magic is done via phone/email,

Aubree G.
User

the layout isn't always aesthetically pleasing

 
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Kate from G2 Crowd

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