Compare Bold360, SnapEngage, and Intercom

Pricing

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Engage
$53 starting from
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
Respond
$53 starting from
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
Intercom
Engage
$53starting from
Respond
$53starting from
Educate
$49monthly flat rate
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.7
8.6
Ease of Use
Ease of Use
5.6
9.2
8.7
Ease of Setup
Ease of Setup
6.7
8.9
8.3
Ease of Admin
Ease of Admin
5.8
8.8
8.7
Quality of Support
Quality of Support
6.1
9.1
8.5
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
8.8
Product Direction (% positive)
Product Direction (% positive)
3.7
8.6
8.5
Meets Requirements
Bold360
6.7
SnapEngage
8.7
Intercom
8.6
Ease of Use
Bold360
5.6
SnapEngage
9.2
Intercom
8.7
Ease of Setup
Bold360
6.7
SnapEngage
8.9
Intercom
8.3
Ease of Admin
Bold360
5.8
SnapEngage
8.8
Intercom
8.7
Quality of Support
Bold360
6.1
SnapEngage
9.1
Intercom
8.5
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
Intercom
8.8
Product Direction (% positive)
Bold360
3.7
SnapEngage
8.6
Intercom
8.5

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
Intercom
9.2
Notifications
Bold360
Not enough data available
SnapEngage
8.3
Intercom
8.7
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.5
Intercom
8.6
In-App Messaging
Bold360
Not enough data available
SnapEngage
7.9
Intercom
9.0
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
Intercom
7.8
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
Intercom
8.6
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
Intercom
8.0
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
Intercom
8.2
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
Intercom
8.6
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
Intercom
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
69.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
26.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.5%
4.1%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
Intercom
Small-Business
69.0%
Mid-Market
26.9%
Enterprise
4.1%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
14.5%
Computer Software
24.7%
 
Sporting Goods
11.8%
Computer Software
14.5%
Internet
16.8%
 
Insurance
11.8%
Financial Services
5.3%
Information Technology and Services
15.2%
 
Accounting
11.8%
Telecommunications
4.6%
Marketing and Advertising
6.9%
 
Retail
5.9%
Insurance
4.6%
Education Management
2.0%
 
Other
23.5%
Other
56.6%
Other
34.4%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
Intercom
Computer Software
24.7%
Internet
16.8%
Information Technology and Services
15.2%
Marketing and Advertising
6.9%
Education Management
2.0%
Other
34.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Intercom
Most Helpful Favorable Review
Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

Screenshots

 
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Videos

 No videos providedNo videos provided

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Bold360
No videos provided
SnapEngage
No videos provided
Intercom

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

Downloads

 No downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
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