Want to see who topped the 2019 Best Software Awards?

Compare Bold360, SnapEngage, and Intercom

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Engage
$53 starting from
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
Respond
$53 starting from
 
Enterprise
From $40 per user / per month
Educate
$49 monthly flat rate
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 122 reviews)
8.7
(Based on 616 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 124 reviews)
8.8
(Based on 621 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
8.5
(Based on 274 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
8.9
(Based on 289 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 113 reviews)
8.7
(Based on 581 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.0
(Based on 278 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 122 reviews)
8.7
(Based on 613 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
43.2%
69.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.2%
26.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.6%
4.0%
 
Telecommunications
35.3%
Information Technology and Services
14.6%
Computer Software
24.7%
 
Sporting Goods
11.8%
Computer Software
14.6%
Internet
16.9%
 
Insurance
11.8%
Financial Services
5.3%
Information Technology and Services
15.1%
 
Accounting
11.8%
Telecommunications
4.6%
Marketing and Advertising
7.0%
 
Retail
5.9%
Insurance
4.6%
Education Management
2.1%
 
Other
23.5%
Other
56.3%
Other
34.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
Jake H.
User in Electrical/Electronic Manufacturing

The code is extremely poor and it conflicts with javascript basically anywhere on the site. It is a pain to deal with and it often causes site breaks. Unfortunately BoldChat's technical support was completely unhelpful and when we informed the customer...

Himanshu S.
User in Information Services

Intro texts can't be customized. Should have more options. Also Cannot be started manually, which is a drawback

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
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Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

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Kate from G2 Crowd

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