Want to see who topped the 2019 Best Software Awards?

Compare Bold360, SnapEngage, and LiveChat

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Starter
$16 per seat / month
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
Team
$33 per seat / month
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 122 reviews)
9.2
(Based on 478 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 124 reviews)
9.4
(Based on 477 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
9.2
(Based on 200 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 200 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 113 reviews)
9.2
(Based on 440 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 194 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 122 reviews)
8.5
(Based on 476 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
43.2%
48.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.2%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.6%
15.7%
 
Telecommunications
35.3%
Information Technology and Services
14.6%
Computer Software
9.5%
 
Sporting Goods
11.8%
Computer Software
14.6%
Information Technology and Services
8.6%
 
Insurance
11.8%
Financial Services
5.3%
Internet
5.3%
 
Accounting
11.8%
Telecommunications
4.6%
Retail
5.1%
 
Retail
5.9%
Insurance
4.6%
Telecommunications
3.5%
 
Other
23.5%
Other
56.3%
Other
68.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Stephen L.
Executive Sponsor in Medical Devices

My favorite part of of Snapengage is how fluid they make the proactive chat process. Since no click is needed to initiate a chat session we engage our customers more frequently. To provide a concrete example: I had tried two other live chat providers...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
Most Helpful Critical Review
Candace U.
Administrator in Insurance

Keeping you logged on when you've clicked out of it as well as hearing other chats

G2 Crowd User

some areas are too technical for marketing departments to understand. More support should be provided to set up dashboards. An account manager should contact each client once every 6 month to understand the level of satisfaction. integration with CRM....

G2 Crowd User in Internet

I believe it worked OK on our end but we ended up using another chat software because we are not getting that too many chats so we opted for a free software.

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

 No downloads provided.No downloads provided.
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngage
Kate from G2 Crowd

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