Compare Bold360, SnapEngage, LiveChat, and Intercom

 
Bold360
SnapEngage
LiveChat
Intercom
Optimized for quick response
 
remove product
Bold360
Bold360
2.7
Based on 14 reviews
remove product
SnapEngage
SnapEngage
4.5
Based on 127 reviews
remove product
LiveChat
LiveChat
4.5
Based on 530 reviews
remove product
Intercom
Intercom
4.3
Based on 689 reviews
Optimized for quick response
 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Engage
$53 starting from
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
Team
$33 per seat / month
Respond
$53 starting from
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
Educate
$49 monthly flat rate
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 123 reviews)
9.2
(Based on 503 reviews)
8.7
(Based on 628 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 125 reviews)
9.4
(Based on 502 reviews)
8.8
(Based on 633 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
9.2
(Based on 209 reviews)
8.5
(Based on 281 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 209 reviews)
8.8
(Based on 296 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 114 reviews)
9.2
(Based on 463 reviews)
8.7
(Based on 593 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 202 reviews)
8.9
(Based on 285 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 123 reviews)
8.5
(Based on 501 reviews)
8.7
(Based on 625 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
48.1%
69.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
35.7%
26.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.5%
16.2%
4.1%
 
Telecommunications
35.3%
Information Technology and Services
14.5%
Computer Software
9.6%
Computer Software
24.7%
 
Sporting Goods
11.8%
Computer Software
14.5%
Information Technology and Services
8.6%
Internet
16.8%
 
Insurance
11.8%
Financial Services
5.3%
Internet
5.1%
Information Technology and Services
15.2%
 
Accounting
11.8%
Telecommunications
4.6%
Retail
4.9%
Marketing and Advertising
6.9%
 
Retail
5.9%
Insurance
4.6%
Telecommunications
3.5%
Education Management
2.0%
 
Other
23.5%
Other
56.6%
Other
68.4%
Other
34.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Leanna W.
User in Staffing and Recruiting

This service has many advantages, namely: - our customers became more loyal to us, as we began to respond quickly to their questions; - a single listing of conversations with our customers (earlier part was in an e-mail, part of messengers, and part of...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The user interface of the desktop client can be glitchy.

Aubree G.
User

the layout isn't always aesthetically pleasing

Kirk C.
User in Computer Software

It's not easy to see if a chat has been transferred correctly.

G2 Crowd User

We've found that problems in almost all areas of the product have repeatedly forced us to back off of our planned usage. Over and over, we've put together an implementation plan for one part of the product, began to roll it out and found that a series of...

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Convert your hottest leads right from Slack, with Intercom's two-way integration. Learn more at intercom.com/integrations/slack

 No downloads provided.No downloads provided.
Request More InformationRequest More InformationAsk SnapEngage a QuestionContact SnapEngageAsk Intercom a QuestionContact Intercom
Kate from G2 Crowd

Need help?

I can help.