Compare Bold360, SnapEngage, LiveChat, and Olark

 
Starter
Request a Quote Annual concurrent licenses
Essentials
From $16 per user / per month
Starter
$16 per seat / month
Olark Live Chat
$17 per month
 
Plus
Request a Quote Annual concurrent licenses
Professional
From $26 per user / per month
Team
$33 per seat / month
 
Enterprise
From $40 per user / per month
Business
$50 per seat / month
 
Enterprise
$149 per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
7.0
(Based on 13 reviews)
8.8
(Based on 123 reviews)
9.2
(Based on 500 reviews)
9.0
(Based on 179 reviews)
Ease of UseSee More
Ease of UseSee More
6.1
(Based on 13 reviews)
9.3
(Based on 125 reviews)
9.4
(Based on 499 reviews)
9.3
(Based on 181 reviews)
Ease of SetupSee More
Ease of SetupSee More
7.0
(Based on 5 reviews)
9.0
(Based on 79 reviews)
9.2
(Based on 207 reviews)
9.1
(Based on 94 reviews)
Ease of AdminSee More
Ease of AdminSee More
6.3
(Based on 6 reviews)
9.0
(Based on 78 reviews)
9.2
(Based on 207 reviews)
9.0
(Based on 95 reviews)
Quality of SupportSee More
Quality of SupportSee More
6.5
(Based on 9 reviews)
9.2
(Based on 114 reviews)
9.2
(Based on 460 reviews)
8.9
(Based on 147 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
7.0
(Based on 5 reviews)
9.4
(Based on 78 reviews)
9.2
(Based on 200 reviews)
9.2
(Based on 87 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
4.3
(Based on 13 reviews)
8.7
(Based on 123 reviews)
8.5
(Based on 498 reviews)
8.3
(Based on 182 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
48.2%
47.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
35.5%
46.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.5%
16.3%
5.4%
 
Telecommunications
35.3%
Information Technology and Services
14.5%
Computer Software
9.3%
Computer Software
22.4%
 
Sporting Goods
11.8%
Computer Software
14.5%
Information Technology and Services
8.6%
Internet
13.4%
 
Insurance
11.8%
Financial Services
5.3%
Internet
5.1%
Retail
6.0%
 
Accounting
11.8%
Telecommunications
4.6%
Retail
4.9%
Education Management
4.7%
 
Retail
5.9%
Insurance
4.6%
Telecommunications
3.5%
Marketing and Advertising
3.4%
 
Other
23.5%
Other
56.6%
Other
68.5%
Other
50.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
Jessica F.
User in Telecommunications

Obnoxious tones for incoming chats, not very user-friendly in terms of navigating through commands/options, interface is outdated in terms of appearance.

G2 Crowd User in Staffing and Recruiting

Keyboard shortcuts can be quite confusing

Kirk C.
User in Computer Software

It's not easy to see if a chat has been transferred correctly.

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
 No videos provided.No videos provided.

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided.
 No downloads provided.No downloads provided.No downloads provided.
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Kate from G2 Crowd

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