Compare Bold360, SnapEngage, LiveChat, and Olark

Pricing

 
Starter
Request a Quote
Annual concurrent licenses
Essentials
From $16
per user / per month
Starter
$16
per seat / month
Olark Live Chat
$17
per month
 
Plus
Request a Quote
Annual concurrent licenses
Professional
From $26
per user / per month
Team
$33
per seat / month
 
Enterprise
From $40
per user / per month
Business
$50
per seat / month
 
Enterprise
$149
per seat / month
 
Free Trial
Free Trial
Free Trial
Free Trial
Bold360
Starter
Request a QuoteAnnual concurrent licenses
Plus
Request a QuoteAnnual concurrent licenses
Free Trial
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
Olark
Olark Live Chat
$17 per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
6.7
8.7
9.1
8.9
Ease of Use
Ease of Use
5.6
9.2
9.4
9.2
Ease of Setup
Ease of Setup
6.7
8.9
9.1
9.0
Ease of Admin
Ease of Admin
5.8
8.8
9.2
8.9
Quality of Support
Quality of Support
6.1
9.1
9.1
8.8
Ease of Doing Business With
Ease of Doing Business With
6.7
9.4
9.2
9.1
Product Direction (% positive)
Product Direction (% positive)
3.7
8.6
8.4
8.1
Meets Requirements
Bold360
6.7
SnapEngage
8.7
LiveChat
9.1
Olark
8.9
Ease of Use
Bold360
5.6
SnapEngage
9.2
LiveChat
9.4
Olark
9.2
Ease of Setup
Bold360
6.7
SnapEngage
8.9
LiveChat
9.1
Olark
9.0
Ease of Admin
Bold360
5.8
SnapEngage
8.8
LiveChat
9.2
Olark
8.9
Quality of Support
Bold360
6.1
SnapEngage
9.1
LiveChat
9.1
Olark
8.8
Ease of Doing Business With
Bold360
6.7
SnapEngage
9.4
LiveChat
9.2
Olark
9.1
Product Direction (% positive)
Bold360
3.7
SnapEngage
8.6
LiveChat
8.4
Olark
8.1

Features

Communication
Pop-up Chat
Bold360
Not enough data available
SnapEngage
9.0
LiveChat
9.2
Olark
9.2
Notifications
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.9
Olark
8.6
Targeted Emails
Bold360
Not enough data available
SnapEngage
7.5
LiveChat
8.5
Olark
7.8
In-App Messaging
Bold360
Not enough data available
SnapEngage
7.9
LiveChat
8.8
Olark
Not enough data available
Internal Use
Customization
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.5
Olark
7.4
Conversation Archiving
Bold360
Not enough data available
SnapEngage
8.1
LiveChat
8.8
Olark
8.8
Lead Development
Bold360
Not enough data available
SnapEngage
8.2
LiveChat
8.5
Olark
8.0
Knowledge Base
Bold360
Not enough data available
SnapEngage
8.3
LiveChat
8.6
Olark
Not enough data available
Team Inbox
Bold360
Not enough data available
SnapEngage
7.4
LiveChat
8.6
Olark
Not enough data available
Customer Profiles
Bold360
Not enough data available
SnapEngage
7.6
LiveChat
8.3
Olark
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
42.9%
42.9%
47.2%
48.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
42.9%
47.6%
35.8%
46.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
9.5%
17.0%
5.3%
Bold360
Small-Business
42.9%
Mid-Market
42.9%
Enterprise
14.3%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%
LiveChat
Small-Business
47.2%
Mid-Market
35.8%
Enterprise
17.0%
Olark
Small-Business
48.4%
Mid-Market
46.3%
Enterprise
5.3%

Reviewers' Industry

 
Telecommunications
35.3%
Information Technology and Services
14.5%
Computer Software
9.5%
Computer Software
22.9%
 
Sporting Goods
11.8%
Computer Software
14.5%
Information Technology and Services
8.4%
Internet
13.1%
 
Insurance
11.8%
Financial Services
5.3%
Internet
4.9%
Retail
5.9%
 
Accounting
11.8%
Telecommunications
4.6%
Retail
4.8%
Education Management
4.7%
 
Retail
5.9%
Insurance
4.6%
Telecommunications
3.3%
Marketing and Advertising
3.4%
 
Other
23.5%
Other
56.6%
Other
69.1%
Other
50.0%
Bold360
Telecommunications
35.3%
Sporting Goods
11.8%
Insurance
11.8%
Accounting
11.8%
Retail
5.9%
Other
23.5%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%
LiveChat
Computer Software
9.5%
Information Technology and Services
8.4%
Internet
4.9%
Retail
4.8%
Telecommunications
3.3%
Other
69.1%
Olark
Computer Software
22.9%
Internet
13.1%
Retail
5.9%
Education Management
4.7%
Marketing and Advertising
3.4%
Other
50.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

G2 Crowd User in Marketing and Advertising

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just...

Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

 
Bold360
Most Helpful Favorable Review
G2 Crowd User in Education Management

BoldChat, when compared to other chat services, is fantastic. BoldChat allows the user to see various bits of important information about the customer they are chatting with (region, name, personal info like phone # and email, and their initial question). ...

Most Helpful Critical Review
G2 Crowd User in Sporting Goods

No customer service contact. I tried chat support. They keep saying someone will call us back. We're simply trying to update our billing. Only option is to pay $5000 or $2000 per year package. All chat agents clueless because they're not even in the country.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The interface was boring. While our computer volume was on, you couldn't hear the alerts once a conversation was started. If you were trying to multi-task, it was easy to forget about the user because you couldn't hear when they responded. You would just...

Olark
Most Helpful Favorable Review
Kristin H.
Administrator in Higher Education

Once you get the code dropped onto your site by your website administrator, a layperson can use the Olark back end to change a lot of different variables without having to pay for development hours. For example, you can try different calls to action,...

Most Helpful Critical Review
Joe P.
User in Computer Software

I wish it was more intuitive for the non-power user. Even though I'm in the system frequently it isn't obvious how to use some of the expanded functionality.

Screenshots

 
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Videos

 No videos providedNo videos provided

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
Bold360
No videos provided
SnapEngage
No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

Olark
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
Bold360
No downloads provided
SnapEngage
No downloads provided
Olark
No downloads provided
Ask Bold360 a QuestionContact Bold360Ask SnapEngage a QuestionContact SnapEngageAsk Olark a QuestionContact Olark